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Reviews & Testimonials

Read What Our Customers Have To Say About Us!

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I have worked with Premiere Hot Tubs for a few years now and the Bullfrog Hot Tub on the property is exceptional. Our service tech Sterling Simms is the icing on the cake with his knowledge of the equipment and attention to detail. I work with many service providers and he is absolutely one of the most professional techs I have had the pleasure to work with.

Kathy Crawford | July 9th, 2019

We have been very impressed with the maintenance program for our hot tub. Sterling Simms is awesome, friendly and competent. We highly recommend getting this service to keep your tub in good shape year round with no worries regarding chemicals or service. Sterling always asks how we've been using it and adjusts accordingly. We trust and appreciate him greatly.

Meredith D. | July 8th, 2019

Bill Meyer helped my wife and I pick out our first hot tub over a year ago. It was recommended for me due to severe bilateral arthritis. Bill was wonderfully patient and listened to our needs. The Bullfrog met our needs. Delivery was on time, set up quick, and the block of instruction given my wife was very understandable. An overall great experience. The hot tub has met all our expectations.

Robert | June 30th, 2019

Excellent Customer Service! George our sales person was great! We went with the Bullfrog and George was even willing to take one of his evenings to come make sure we knew what to do with our Hot tub because the delivery and set up crew were busy at the time we ended up getting things going do to an electrical box issue. The owner also was great in communicating with us and supporting us getting the right box in place. I highly recommend Premiere as your place to find whatever hot tub you want or fits you! Glad I went with this local store front to purchase the hot tub instead of show room type companies because I believe they stand behind their products with great service! Thank you George and Bill for your great customer service! Don't stop putting your customers first, your business will soar!

Susan K. | June 28th, 2019

Just had a excellent experience with Premiere Hot Tubs of Austin, We had a wonderful buying experience from Daniel Smith on our purchase of a Marquis Signature Wish. We have had 6 hot tubs in >30 years, and highly recommend the Marquis line for longevity. We just had a quick and professional installation from John Goldsworthy and crew. They showed up on time and did an excellent job. It's hard to find a good hot tub dealer that stands by their product, so I recommend Premiere as your best bet for hot tubs in Austin & Georgetown!

Melissa Richter | June 14th, 2019

Very happy with our new Nordic hot tub from Premiere. Daniel Smith was very knowledgeable and open minded. Delivered on time as promised. Installation went off without a hitch. Have highly recommended Premiere to others and will continue to utilize their services.

M.H. | May 27th, 2019

Seamless buying, delivery and installation experience. Daniel and Neil were knowledgeable about the products, honest and best of all not pushy. But the best news is the Bullfrog A6 spa - a better mousetrap (limited plumbing connections). Very pleased.

Andy Rudderow | May 19th, 2019

Great experience. Daniel and the install team did a great job. Would purchase again.

George Ross | May 16th, 2019

We went four other places before going to. I went in armed with bruises from sales tactics from other places. We were treated well by Bill, not rushed and given information which I could confirm from online research. We purchased and they were very accommodating with our very delayed delivery. Doug came in with a great crew to install and customer service was their main focus. The crew was good-mannered and friendly. Clovis didn't even complain about the right spaces. Ha! I was in the tub the first night and remembered most of what Doug shared during demo. Got it working straight away. First time to own a hot tub and I'm feeling pretty comfortable with the whole process right now. Thanks Bill , Daniel, Doug and crew.

H.M. | May 16th, 2019

After deciding we wanted a hot tub at home, my boyfriend and I did a lot of research online. Before we felt ready to take the plunge, we went to Premiere to ask questions in person, look at actual units, compare different brands...basically kick the tires and finish the research we just couldn't do online. I'm SO GLAD we read these reviews and chose to visit Premiere. We made an appointment with Daniel, and he spent an hour and a half just answering our questions and teaching us the pros AND cons of different brands and units so we could be confident making an informed decision. All of this after telling him that we wouldn't be making a purchase that day. As we left, we knew exactly which brand of spa we wanted, all the prep-work we'd need (and a list of professionals with references from Premiere), and we signed up for their promotional emails. Daniel treated us very well and followed up with us via email to continue answering questions. We ended up going back about 6 weeks later after receiving promotion notice to wet test tubs and make our final decision. We met Doug, the maintenance team leader who helped us make sure everything was set up correctly at our home, that we had proper training on maintenance and chemicals, and even came out to our home on a Monday (his day off) to help us when we had issues. All in all, Premiere was a great experience, and we are very happy to be doing business with them.

Sarah L. | May 16th, 2019

My wife and I just bought our very first Hot Tub and we couldn't be happier! Neil at Premiere Hot Tubs was incredible! No pressure and let us try out the different jet packs for quite a while before picking. We love our new hot tub and the OUTSTANDING Service provided!

Dwayne Ariola | May 5th, 2019

We recently had a hot tub installed with Premiere Hot Tubs. From start to finish, they have been very customer service oriented with great service, rapid responses, and easy to access nature. Daniel was very helpful in our process of choosing a tub- we went with Bullfrog brand- and we are very happy with our final tub!

A.D. | May 4th, 2019

Premiere hot tubs is an exceptional company & Daniel Smith is a very helpful, talented & actually pretty amazing sales person. Daniel really listened to what we were looking for & figured out by far the best product for our family of 3. We told him our budget & he actually recommended a product well under our budget & he was so very right. We got the smallest of the R series Bullfrog spas with 3 jet packs. It is exactly what we needed & we could not be happier with the Bullfrog spa we got. Daniel's advice regarding Jet Packs, colors & especially the model was spot on for what we wanted. The delivery went so smoothly & they were highly professional through the delivery/installation/set up process. Premier hot tubs has the greatest selection of hot tubs to choose from & Bullfrog proved to be a highly reliable company offering top of the line quality & design. I highly recommend Premier Hot Tubs & Daniel Smith for sales assistance. I can't say enough to express how impressed I was with everyone we had contact with at Premier Hot Tubs. The price was so worth it for the perfection of the Bullfrog Spa we got. It is relaxing & fun. We highly recommend Premier Hot Tubs & Sales Representative Daniel Smith!

T.R. | May 1st, 2019

We recently bought a Bullfrog hot tub from Premiere Hot Tubs. Daniel and Doug have been very helpful getting the right tub purchased, set up, and maintained. I have been in a few times to get help with how to maintain the right water chemistry. Our family has really enjoyed the purchase.

Clay Newman | April 27th, 2019

Premiere Hot Tubs has been such a great company to work with. We have had our Bull Frog Spa for many years and love it. This is no ordinary spa. The power of the jets and the massage features are the best I've seen or experienced. It's like getting a full body massage. Our Spa lot of use and runs 24/ 7 . We recently had to replace a motor that went out and Ashton repaired it and did a great job. We had service done 4 years ago and Ashton serviced it then too. He was prompt, knowledgeable and professional both times. He even took the time to show us some advanced features we did not know about. I think it says a lot when a company keeps their technicians for many years. We find their service and products reasonably priced and they definitely aim to please their customers.

Lynn M. | April 27th, 2019

Daniel helped us figure out which hot tub would work best for us. He was very patient and knowledgeable. The delivery was on time and John was polite and very efficient. The process was painless. Thanks Premiere!

P. I. | April 18th, 2019

We started the process of looking and researching hot tubs last summer. We were in the process of building a house and we wanted to include the hot tub in the landscape design. Jim was very patient with us over the course of 6 or 7 months of stopping by and asking questions. He wasn't pushy and let the process develop. I'm happy to say that from the beginning to end we were treated with much respect and professionalism.

Joe Hefnor | April 15th, 2019

Excellent service! We have an older Bullfrog model and wanted to update the filtration system to the new cartridge system that is offered in the newer Bullfrogs. Daniel did an awesome job setting us up with what we needed and explaining the switch out.

Dave Brown | April 14th, 2019

Great customer service with Neil! He was able to answer all my questions & get us the perfect spa! Delivery and setup was a breeze with Jonathan! We absolutely love our new Bullfrog Spa!

Tyson Whisman | April 8th, 2019

We had a great experience with Premiere Hot Tubs. They provide lots of great information to help you understand hot tubs and choose the best one for you and your needs and your budget. They didn't push us to buy the more expensive ones and they didn't use the high pressure "you have to buy today to get this price" tactics we got elsewhere. Daniel was our salesman and he was patient and knowledgeable. The delivery team was friendly and set everything up how I wanted and showed me everything about care and maintenance.

Becky Roland | April 3rd, 2019

Happy to write a great review for a great job done by all. Daniel was patient and informative throughout the entire process and the delivery guys did a fantastic job. I would recommend Premiere Hot Tubs as the only place to go for the best service and product.

E. Skonberg | March 31st, 2019

Six months ago, we purchased our Bullfrog hot tub from Premiere. From our first visit, we were impressed with the professionalism and knowledge of the staff, especially Jim and Doug. They were accommodating of an early "wet test" so my husband who's had several back surgeries could determine which Bullfrog jets would be most therapeutic for his needs (we highly recommend that you take advantage of the wet test!). Our hot tub arrived in 4-6 weeks as promised, and the delivery was smooth. We used the electrician they recommended, and he was thorough and we haven't had one problem. Weekly care is required, but is easy with all of the instructions and initial chemicals provided by Premiere. Owning this hot tub has been one of the highlights of our new house, and really has been as relaxing and therapeutic as we'd hoped! Thank you Premiere!

Wendy Brylak | March 28th, 2019

I almost feel as if the employees are friends of mine. Lol. For the last 10 months I have been planning on getting a hot tub, but my house kept getting delayed. But they were so understanding and accommodating on my situation and even helped me correct a mistake my doctor made after I specifically explained to him what I needed for my hydrotherapy machine. These guys have been absolutely wonderful in helping me pick out, research, and customize the perfect hot tub for me. I went with the Bullfrog (not the cheapest but the only one manufactured in the US), because of its revolutionary jet pack system. And the convenience of maintenance on them and even possible repairs are much simpler and cheaper because of the design layout of them. With an amazing warranty! I don’t work for Bullfrog I am simply a consumer who wants to share with the world what I’ve found out! This place is great! If I ever have the money to buy another hot tub, this will be the only place I ever think to come! Thanks again Bill!

Daniel Lee | March 27th, 2019

Daniel was great to work with from the moment we walked in the store. My husband and I weren't ready to buy a spa yet but wanted to start doing our research. Daniel walked us through each brand and type of spa. He was not pushy or try to go for the sale. When we decided to purchase one, Daniel remembered who we were and what we liked from our previous visit. We decided to go with a bullfrog spa and have really enjoyed it. The installation went smoothly. A part needed to be changed out because the lights didn't work, which was kinda annoying but they were able to come out a fix it a week I or so later. It was overall a great experience!

Jake F. | March 24th, 2019

I purchased a Marquis Vector series hot tub for my wife for Mother's day in 2018. She was very excited and wanted to make use of the tub immediately. Since setting it up, we have used our hot tub probably no less than five days a week for this entire year. We both have very stressful jobs and it is so very relaxing to come home and slip into the tub together under the stars - regardless of the weather! The tub has benefited us physically - easing our aches and pains, emotionally, and psychologically... and I do believe has brought us closer together as we have been able to set aside time to spend together relaxing and enjoying the spa waters. Premiere Hot Tubs was a joy to work with. We researched many tubs and went to many places but eventually came back to Premiere because of their knowledge and service. The installation went perfect and they have been responsive to any questions we have had. I would very much recommend Premiere for your Hot Tub buying experience. I would just like to publicly thank them for their expertise and customer care. Thanks Premiere Hot Tubs!!

Tim Cranfill | March 24th, 2019

Exceptionally professional people, they were a great help with information and assistance and I'll be contacting them soon for more projects. Looking forward to working with them!

Dr David A La Pointe | March 15th, 2019

incredibly helpful and knowledgeable staff. The sales process with Daniel was such a breeze. He did a great job of explaining the differences between each model and allowing us to take the time to test each one out (yup, bring a suit!). All of the prices are all in, and include installation, cover, stairs, and a chemical starter kit. I can't even imagine a better process.

Description of work:

hot tub purchase and installation

C.W. | March 9th, 2019

A hot tub is a game changer, and so is great service. Texas has hot summers, but we've got some pretty long, cold winters, so having this tub has been a SUCH a treat. Premiere is a great place to get your tub. They have a huge selection of great quality brands. Everyone on the team is incredibly knowledgeable and helpful, from Daniel on the sales floor to Doug in the warehouse. These guys know their stuff and care about their customers. Highly recommend scheduling a wet test to try out different tubs. Daniel spent hours with us explaining and demonstrating all of the different features so we could feel good about our purchasing decision.

Carmen King | March 9th, 2019

This is my first hot tub purchase. Jim was awesome in finding the right match for me. He was very professional and answered all my questions. I would recommended everyone go and visit Jim in San Antonio.

Description of work:

Purchasing a hot tub

L.W. | March 2nd, 2019

Bullfrog R600 series. We purchased our tub in the late fall of 2018 from Premier Hot Tubs and had it delivered in early December. We were initially concerned about how the delivery would go since we live on the side of a step hill overlooking a valley. We had discussed our concerns with Premier Hot Tubs as we finalized the purchase and we were pleased with how they prepared their crew for the delivery. They came with a 3-man crew instead of the usual 2-man crew and used a plastic sled so they could keep better control of the tub. It worked great and we also appreciated the chemical startup package with the clear directions to get our tub up and running quickly. The operations manager (Doug) also makes himself available to answer all questions and to help make the process as smooth as possible. We have been enjoying our tub for several months now and are very happy with our decision. Thanks!

David Ranelli | March 1st, 2019

We began looking at hot tubs several months before we stumbled upon Premiere Hot Tubs. I spent many hours researching and reading reviews from the top brands. Bullfrog came up time and time again, so I added them to the list. when it was all said and done Bullfrog became the front runner, so we stopped in and spoke with Daniel. He was very informative and straight forward answering all of our questions. We booked a time to go back and wet test and Daniel was extremely accommodating, taking the time to change out jet packs and and deal with my crazy brand of humor. My wife and I were very impressed with the Bullfrog brand, and with the level of customer service that Premiere offers. We bought one of the new 2019 models so it had to be ordered, it came in a little earlier than expected and the good folks at Premiere worked with us for a suitable delivery date. The day the tub was delivered the gentlemen that showed up were very professional and attentive, they made sure that all of my questions had been answered and did a thorough job of explaining the initial setup. We have been very please thus far with our purchase, and our decision to deal with Premiere Hot Tubs was the right choice! We look forward to many years of outstanding hot tub time!

Randy Havel | February 25th, 2019

I am absolutely impressed and excited Bill us the best Directed me through everything and made me excited and completely satisfied with my purchase

Bernice Brown | February 23rd, 2019

I was very happy with the selection and quality of the hot tubs at Premiere! Jim was great to work with and answered all my questions in person and over the phone. I would definitely recommend!

Becky King | February 22nd, 2019

We visited several hot tub locations before deciding on Premiere. Our decision was based on the excellent information provided by our salesman, Daniel. He was very knowledgeable, patiently answered all our questions and had a low pressure sales approach. We purchased the Bullfrog and the delivery team was very professional. We are very pleased with our purchase and Premiere’s outstanding customer service.

Carter Wyatt | January 30th, 2019

We purchased a Nordic hot tub and are very pleased. We were shown other tubs and brands and were given a thorough explanation. Installation and chemical explanations were great! The tub is easy to operate and amazing to use. So far so good!

Angela S. | January 28th, 2019

We had a great shopping experience with Premier Hot Tubs. Daniel has been very patient in answering our questions on how to correctly balance our water chemistry. If you are new to owning a hot tub, Premier Hot Tubs is where you should purchase and I guarantee, Daniel will take care of you even after the sale!

Valerie Quest | January 28th, 2019

I had been doing research for a while on where to get a hot tub and these guys had some of the best reviews out there. I visited their shop a couple times and talked with their salesman and they were very knowledgeable and very helpful. George Biester reached out to me a few weeks before Christmas to let me know the previous salesman I was working with was no longer there and that they had some year end closeout sales going on. This was perfect timing since I planned on taking my wife in as a surprise to get a hot tub for her for Christmas. He provided me with a list of tubs in stock and the sale prices so that I could do a little more research on my own before going into the shop with my wife. George was very helpful and in the end got me a great deal on my Marquis Epic spa. The delivery team was awesome and did an amazing job and the laminated care instructions they provided was a nice touch. It's no wonder these guys have such good reviews and if you are looking for a good reputable place to purchase your hot tub from, this is the place! Thanks guys.

Justin Mitchell | January 23rd, 2019

My husband and I bought our first hot tub from, Premiere Hot Tubs. The customer service from George was amazing. He was knowledgeable, took his time showed us all the features, and got us a great deal. He even was able to include a military discount. We bought our spa on 12/16, I was concerned about delivery. It was at our home by 12/21! Lastly, they have called me several times to make sure we are happy or have any questions. If your in the market in buying a spa. I recommend bullfrog and visiting with George!

Alicia Bradner | January 17th, 2019

Outstanding support and knowledge. Was able to explain the t many differences and benefits of different spas and functionality. Jim K. made us feel welcome and even let us come in for a wet test during non-duty hours. I would recommend Premiere Hot Tubs and Jim K. if you are interested in purchasing or learning more about hot tub/spas.

Merleann Babyak | January 13th, 2019

Daniel was an awesome salesman. Very knowledgeable and helpful without being pushy. Overall great experience and we are loving our hot tub!

Suzanne Verde | January 2nd, 2019

Excellent buying experience at Premiere! When we decided to buy a hot tub -- my role was to do the research to determine what kind of tub would be our best option. With all the choices available, this was intimidating.

Daniel (showroom manager) helped me navigate the learning process, and narrow down the choices to fit our particular needs, budget and requirements. He's very knowledgeable and informative, not at all pushy or 'salesy'. We also met the warehouse manager, who was extremely nice and helpful in answering our delivery related questions.

We chose the Bullfrog brand and absolutely love it. The interchangeable jet packets are a wonderful thing! We highly recommend this tub brand AND doing business with the folks at Premiere.

Cathy M. | December 31st, 2018

We started our hot tub shopping at another store and were set to buy until the wet test when we found the hot tub was missing a key feature we wanted and accessories such as steps and cover lifter were extra. Based on reviews, we visited Premiere Hot Tubs and we were not disappointed. Daniel, the sales manager, took time to explain and the features and differences between the various models. He was genuinely interested in getting us into the model that best fit our needs. We decided on a Bullfrog R7L model. The wet test was really fun as we got to try the various jet packs until we decided on a great combination. The hot tub was delivered right on schedule and my electrician was just finishing up the electric drop so timing was perfect. Doug explained all the startup procedure and we were enjoying our new hot tub in a day! We are very happy with the service and our new Bullfrog hot tub.

Description of work:

Purchase and deliver hot tub

D.S. | December 31st, 2018

Great shopping, install and support experience from Premiere Hot Tubs. Daniel (sales), Doug (install) and Bill (owner) were all personally involved throughout the purchase of our Bullfrog spa and we could not be happier with the purchase.

Before we made the decision to purchase a hot tub, I spent a lot of time researching the best tub manufacturers and local dealers. Time and time again I saw that Bullfrog was one of the top hot tubs on the market and Premiere was consistently rated highly by their customers. After one trip to the showroom, we were in agreement on both counts.

After delivery, you get a full set of starter chemicals (more than enough to run your spa for months/years in my experience so far) and a really comprehensive set of laminated instructions that keeps it all super simple.

Two months in and we have had no problems whatsoever. But if we ever do, I know that Bill and the Premiere team are only a phone call away.

Highly recommended!

Dan Magaha | December 31st, 2018

The team at Premiere Hot Tubs did a great job helping my wife and I select a new spa. We worked primarily with Daniel who listened to what we were looking for and was very knowledgeable about the different brands they carry and which would be a great fit for us. Ultimately, we made the decision to purchase a Bullfrog R7L. From purchase through delivery and setup, Daniel and the Premier team ensured a great experience. We are very happy and are really enjoying the new spa. Thanks!!!

Holliday Dean | December 31st, 2018

The team at Premiere Hot Tubs did a great job helping my wife and I select a new spa. We worked primarily with Daniel who listened to what we were looking for and was very knowledgeable about the different brands they carry and which would be a great fit for us. Ultimately, we made the decision to purchase a Bullfrog R7L. From purchase through delivery and setup, Daniel and the Premier team ensured a great experience. We are very happy and are really enjoying the new spa. Thanks!!!

Description of work:

Purchased new Bullfrog R7L spa.

J.H. | December 31st, 2018

Excellent service and attention to detail to its customers. Great follow up by George and the owner with any questions we had. Recommend highly above all other spa stores.

Sigifredo Gonzalez | December 31st, 2018

We started our hot tub shopping at another store and were set to buy until the wet test when we found the hot tub was missing a key feature we wanted and accessories such as steps and cover lifter were extra. Based on reviews, we visited Premiere Hot Tubs and we were not disappointed. Daniel, the sales manager, took time to explain and the features and differences between the various models. He was genuinely interested in getting us into the model that best fit our needs. We decided on a Bullfrog R7L model. The wet test was really fun as we got to try the various jet packs until we decided on a great combination. The hot tub was delivered right on schedule and my electrician was just finishing up the electric drop so timing was perfect. Doug explained all the startup procedure and we were enjoying our new hot tub in a day! We are very happy with the service and our new Bullfrog hot tub.

David Schlosser | December 30th, 2018

We are so impressed with Premiere Hot Tubs. Being a prior hottub owner, we went in with some knowledge, but learned so much more. Or experience was great from the showroom to delivery and setup. Our phone calls were promptly answered. Great place to buy a hot tub.

Patti W. | December 22nd, 2018

George and Jim are an amazing sales staff and will answer any questions you have. Thanks for all the help guys. My new Marquis Epic is awesome.

Jon Matus | December 21st, 2018

We absolutely love our Bullfrog hot tub. Caleb was wonderful and everything went very smoothly! I highly recommend Premier!

Sheri McKim | December 20th, 2018

My husband and I have wanted a hot tub forever, and this was the year. I looked online for reviews, considered CostCo and Home Depot and Family Leisure, but Premiere Hot Tubs had some really impressive reviews. So on shopping day, we went there first.

We were treated well, the sales guys took their time. No pressure, no rush. Patiently explaining the many small decisions that get made. Demystifying the process.

Then a few weeks later, I was ready to make it happen. I wanted it installed and ready for Thanksgiving, so we worked to identify an available model that fit our requirements.

Installation was more complicated than I thought it would be, electrician required to power the tub. Emails and scheduling weren't flawless, but the Premiere team and their preferred electrical contractor (super Tony Flores) came through for us.

The installation crew was patient and friendly, and the supervisor gave us a thorough lesson in setup, chemicals, maintenance routine.

And all is well, a month later.

The tubs aren't cheap, but I'm more than happy with the quality. and we are due to get a nice rebate check soon. The sales associate, George, followed up well, and his partner filled in for him without fuss when needed.

Give them a try! And having a tub is the bomb.

Susan P. | December 20th, 2018

Bill is very knowledgeable and happily shares his knowledge with you. They spa delivery was on time and professional. When I had difficulty getting my spa chemicals balanced Bill spent time on the phone with me troubleshooting our issues. Overall we were very pleased with our experience

Description of work:

Bought a spa

M.M. | December 18th, 2018

Danial Smith at Premiere was wonderful to work with! He showed us our options, and we set an appointment to "wet test" the spas we were interested in. We were able to take our time and really determine all the features we wanted, and Daniel and Bill were super helpful in pointing out things we may not have considered. We had done a lot of online research, and it all matched up with what Premiere delivered! Installation went smoothly, and we love our new hot tub!

Description of work:

We bought a new hot tub.

J.B. | December 16th, 2018

We had the best experience with Premier Hot Tubs in San Antonio. Our salesman was extremely knowledgeable and did not have any high pressure tactics. We chose the Bullfrog brand and couldn't be happier. The gentlemen that came to the house to set it up were awesome as well. I highly recommend this company and they don't disappear after the sale. They are very helpful with chemical and technical questions.

Gretel Neff | December 10th, 2018

Best Hot tub seller we found in Austin. We went to multiple sellers and this was by far the best. Daniel was amazing - extremely knowledgeable, helpful and patient. The prices were also extremely competitive.

We have had our hot tub for 3 weeks now and have had to call them for little things on multiple occasions and they have always been able to help without them making us feel like we are a bother or inconveniencing. This is our first hot tub and could not imagine a better experience. Thank you Premier Hot Tubs.

B. Benitez | December 7th, 2018

Our visit to Premiere and subsequent purchase of a bullfrog spa was really enjoyable. The sales staff was very helpful and knowledgeable, and the installation went smoothly. I wish we had bought one years ago when we first started talking about it! Dean and Becky Wimberley

Dean Selman | December 5th, 2018

We had a great experience purchasing our bullfrog spa from premier. We brought the whole family down there one day and spent about 3 hours jumping from tub to tub in the showroom. They were patient and knowledgeable. Really accommodating, even though we got their floor all wet! We love our spa and appreciate all their help.

Keith Wiggans | November 22nd, 2018

Great customer service and excellent sales advice by George. Thanks for everything! Felicia

Austin Perez | October 31st, 2018

Very Professional! I took some time researching online before going to Premiere to check out their selection of hot tubs, and we were not disappointed. Everyone was very helpful and informative from start to finish: showroom sales, delivery, set up. We love our hot tub and are very happy that we chose Premiere Hot Tubs.

Kendal Jacobson | October 24th, 2018

We have had a Great experience with Premiere Hot Tubs. From the wide selection of styles and brands on display to the on time and professional delivery & set up. The sales agent Caleb was very knowledgeable and helpful in our decision to buy a new tub.

Selina C. | October 21st, 2018

Premiere Hot Tubs offered our family an awesome shopping experience. Our sales associate George Biester was knowledgeable about all their products and provided us above and beyond information to educate us about options best fitting for our needs. We appreciated their patience while helping us decide on our purchase. We are excited Premiere helped us make it possible to have this new leisure for our back yard. Thank you

Brooke Fisher | October 13th, 2018

5 STARS!!! This was our 1st hot tub, However not the 1st time that we looked at purchasing one. When making a big purchase like this we never felt confident in the spa set up or brand until We met Caleb. He knew the product that they sold inside and out and was able to help us decide not only between brands but more importantly between the size and positioning of the seats that best worked for our use. We dry tested multiple sizes and wet tested the different brands on more than one occasion and we never felt pushed in any direction or felt like we were being rushed or forced to make a decision. From the 1st day with Caleb we knew we would be back to purchase from Premier hot tubs. We did go see the competition, but was unimpressed by the knowledge of the sales team or product. Delivery time!!! It arrived quicker that expected and in perfect condition. The delivery team had many availabilities and worked with our schedule. On arrival we did a quick walk through of the placement of the tub. They even took the time to move it until my wife was happy with the location. We were unaware of the detailed spa 101 class and start up kit We were going to be given and walked through upon receipt of the tub truly an incredible experience. We have zero regrets in any of the decisions and additions we made to the spa and highly recommend Premier hot tubs to anyone who is purchasing their 1st spa or upgrading. Thank you Caleb for everything.

Zachary Hellman | October 7th, 2018

Since the first day I walked into Premiere Hot Tubs showroom in Austin, TX, I have experienced the highest of customer service and immeasurable professional attention. With any larger than normal purchase, we all can be a little bit more meticulous than normal and this company and its team have been on point throughout the entire process. I have also had to move with my Bullfrog since then and I was more than pleased to utilize Premiere to do the heavy lifting for me once again. They were more than flexible to my schedule of coordinating the move from one city to another and the team that moved me were a well oiled machine. The movers were well mannered, methodical and endured this TX heat with a smile. I highly recommend Premiere Hot Tubs for your water therapy needs. It's all about the quality of life.

Ashley Bible | September 29th, 2018

We recently purchased a hot tub from Premiere Hot Tubs in San Antonio. Jim Klosterman was very professional and helpful. He showed us a variety of hot tubs, helping us find the one that fit our needs the best. The installation crew was also great and gave us a very thorough explanation of the operation and maintenance of our hot tub. We would highly recommend Premiere Hot Tubs for anyone wanting to buy a hot tub or spa.

Sharon Griesling | September 13th, 2018

Jim Klosterman is the best salesperson I've ever had the pleasure of working with. He is extremely knowledgeable, patient and the definition of service delivery.

Thank you Jim for the extraordinary service and experience you provided for us.

We are looking forward to enjoying our hot tub for years!

Tommy and Ana V

New Braunfels, TX

Ana V. | September 5th, 2018

I was one of those customers that suffered from communication problems with the staff. Once that was all figured out I was totally impressed with the honesty and the forthright attitude of the owner to solve the issue to my total satisfaction. Very good people.

John Bouwman | September 4th, 2018

My dad has been researching hot tubs for his arthritis for months. He had gone back and forth between brands but finally settled on Bull Frog from Premiere. We are the types that overanalyze every single thing we buy and research like crazy. We really feel like this was the best bet. All prices even include standard installation. The first time we went into Premiere we talked with one of the service guys so it gave us a good idea on how repairs work and the most common problems he saw.

Our second visit we had the pleasure of working with Bill the owner. He was so helpful and did well with our crazy questions. We sat in the tubs (dry) and went through all of the jet pack options. At first I felt like the jet packs were a gimmick but quickly saw how nice it is to be able to customize the tub for our back and joint problems. We took advantage of the Labor Day sale and are really looking forward to the delivery of the tub!

Will update after installation and use.

Laura D. | September 2nd, 2018

I bought a Bull Frog hot tub from Premier Hot Tubs for my condo which was originally to be installed underground. It was also going to be indoors which required moving through some tight hallways. The personnel with Premier were always helpful, patient, and very detail oriented. They rushed the delivery from the factory since we wanted special colors and custom stairs. They were kind enough to hold the spa until all our special requirements were met. Regretfully we had to put the hot tub above ground, but Premier was patient with our changes and installed the spa in two hours with no scratches on the paint, floors or anything broken. They left our room in better condition than it was before they arrived. We are extraordinarily pleased with the Bull Frog spa and just love the four different jet packs Premier suggested we. We are ecstatic with the spa functions and it looks beautiful. Thank you so much Premier Hot Tub for a job well done!!

Rick Forsyth | August 28th, 2018

George Biester was are salesmen there, he was professional and very knowledgeable of their products. I would recommend this establishment whole heartedly. I bought a Bullfrog spa and I can't wait for winter.

Nicolas Olivas | August 26th, 2018

Thank you George for selling us a very nice hot tub at an affordable price. Great deal with no hassle.

Ryan Storm | August 12th, 2018

Just installed a hot tub. Staff have been terrific and hot tub does everything it is supposed to do. Appreciated being able to do a wet test on site. Staff worked with our construction team to place tub exactly where we wanted it, which was a little tricky given a deck built around it.

Jo I. | August 6th, 2018

I am always observant of customer services skills whenever I make a purchase. Regarding my hot tub purchase, I visited several retail locations and without a doubt Premiere Hot Tubs, stands out in San Antonio. My representative, Mr. George Biester was very well informed and knowledgeable about the product I eventually purchased. He answered every question to my satisfaction and was very patient. Moreover, the service did not stop with the sale, Mr. Biester even volunteered to come by my home to answer a few technical question I had once my hot tub was installed. And the showroom manager, Mr Jim Klosterman was also very helpful and both gentlemen made this a very easy and enjoyable process.If you are in the market for a spa, I highly recommend going to see Mr. Biester and Mr. Klosterman.

Gil O. | August 5th, 2018

We started shopping for a hot tub over a year ago. Premiere Hot Tubs was among the many places we visited. We were very impressed by the features of the bullfrog tubs with the interchangeable jet packs that customize the tub. Our salesperson was Jim who had just started with Premiere but he was very knowledgeable and friendly. We ended up waiting until this year to purchase the hot tub and revisited Premiere twice more before making our final decision. Jim remembered us from the first visit and continued to be helpful and never put any sales pressure on us. A hot tub is a big purchase and making sure you get the right one is very important. Jim's attitude and knowledge sealed the deal for us to go with Premiere.

Steve L. | August 5th, 2018

We bought our Bull Frog Hot Tub two years ago and we still love it. Our sales guy Rick that sold us our Hot Tub was great. When we went to Premiere Hot a year later to get bromine for our Hot Tub. That's when we found out that Rick moved on to a higher position. Well, we was worried who was going to replace him. That's the day we met Jim Klosterman. Well, he was a pleasure to talk with and has a great personality. He took the time to educate us and answer all our questions we had about our hot tub. He was very, very knowledgeable on all our questions we had. Jim has taught me so much about our hot tub. I don't know what we would've done without him. He is a GREAT asset to this company and the company is very folrtunate to have him .

Now back to Premiere Hot Tub for the second year of owning our wonderful Hot Tub needing to buy bromine again. Well our favorite guy Jim Klosterman is still there and we was very happy to get see him again. As last year he is still the wonderful guy as he was a year ago.

Thanks Jim Klosterman for all the knowledge you have given us on our Hot Tub. We are looking forward to seeing you again next year.

And Thanks Premier Hot Tub for employing Jim Klosterman.

Fred and Wanda Wake

Lavernia, Texas

Wanda W. | August 5th, 2018

We bought our Bullfrog tub from Premier Hot Tubs about a year ago. Jim helped us with our selection then and has always been available thru the year since to answer any questions we've had. The installation crew did a great job as well. They went thru the start-up thoroughly with me and answered all my questions before leaving. This is the first hot tub we have ever owned and could not be happier or more satisfied with our purchase. I would highly recommend Premier Hot Tubs and Jim Klosterman in particular, to anyone looking for a tub.

Gilbert Guerra | August 3rd, 2018

We purchased a Bullfrog from Caleb and couldn't be happier! From the initial phone call to the installation, everyone was very friendly and professional. We went in for a wet test with our kids (9 & 12yo) in tow. It was great to see how we all would fit in each of the models we were considering. It's much different when there's water in it. Caleb was extremely informative and patient with all of our questions as we tested the different tubs. Our instructions at installation were amazingly simplistic. We have cheat sheets, etc. for the novices we are.

Description of work:

Hot tub purchase

C.H. | August 2nd, 2018

We purchased a Bullfrog from Caleb and couldn't be happier! From the initial phone call to the installation, everyone was very friendly and professional. We went in for a wet test with our kids (9 & 12yo) in tow. It was great to see how we all would fit in each of the models we were considering. It's much different when there's water in it. Caleb was extremely informative and patient with all of our questions as we tested the different tubs. Our instructions at installation were amazingly simplistic. We have cheat sheets, etc. for the novices we are.

Che Heinroth | August 2nd, 2018

Premiere Hot Tubs receives my highest rating because they have top of the line products and a high quality staff that can answer any and all questions.Caleb gave us a detailed review of equipment options with a very low pressure approach. Doug coordinated the delivery and our Hot Tub was delivered and set without any issues.

We purchased a Hot Tub from Premiere and the experience was great from start to finish. We were provided detailed explanations for all of our questions and the installation completed as scheduled. The Premiere staff at the show room and in the field were great to deal with.

Joe T. | August 2nd, 2018

After researching several local hot tub providers on Yelp, we decided on Premiere. Caleb and his team are very service oriented and do not use pressure tactics to sell. They install and will set up your hot tub while explaining how to add the chemicals. They also give you laminated cheat sheets so you can review the procedure as needed. We purchased the Marquis Broadway Elite which is a 4 seater and it is really sweet. We are pleased with both Premiere and our hot tub and would highly recommend them.

Susan W. | August 2nd, 2018

Everyone we've dealt with at Premiere has been very helpful, friendly and knowledgeable. They patiently answered our numerous questions, swapped out every Bullfrog jet pack at least once during our "wet test"t, and helpfulully showed us all of our cabinet and shell options during the order process. We did extensive research before deciding we wanted either a Clearwater or a Bullfrog hot tub. The Premiere website was very helpful in exploring the options. We loved the options Bullfrog spas allow. The delivery went smoothly and we've been enjoying the hot tub daily ever since. The after sale support has been great, too. Our water is quite odd and we had a lot of difficulty getting it balanced. Doug helped us get it right. We rated responsiveness a B because several times we had to call a second time because our calls weren't answered. Even so, we were very pleased and highly recommend Premiere.

Description of work:

Hot tub purchase and install

L.R. | July 21st, 2018

My husband and I visited the Premiere Hot Tubs place of business this afternoon because we were interested in seeing what they had to offer in terms of hot tubs.

We were pleasantly surprised with the friendly manner and great information we received from the young man who greeted us, Jim Klosterman.

We shared with Jim what we were looking for and he educated us on what Premiere had to offer...based on our needs and what we had in mind where it regards their products and services. Jim also provided us with an array of information and showed us several options which were just right for us.

We shared with Jim what we were interested in and he led us to the options that seemed to be perfect for our needs. We chose a beautiful hot tub we feel will be perfect for us.We know we couldn't have made the decision without Jim because he listened to what we had to say in terms of our desires in this area and educated us on what option was best for us.

We will surely recommend Premiere Hot Tubs to our family and friends and know that Jim will be as helpful to them as he was to us...he really knows his business and we felt he was sincere in meeting our needs.

We look forward to our Premiere Hot Tub and thank Jim for helping us make the right decision for us.

Di Anne and Hector Garza

Di Anne and Hector Garza | July 18th, 2018

We've had the best experience with Premiere. We had a million questions the first time we went in and Caleb happily answered all of them.He was very knowledgeable on all things hot tubs and we were even able to take advantage of the sales tax exemption because of him. No up-sales, which was so refreshing. Just honest answers to what would suit our family the best. It was an absolute blast when it came time to test out the hot tubs and he had all the patience (and answers) in the world from a very indecisive person. We had some deck work done and they were able to hold it for us until it was time to drop it in. That phase was amazing as well, patient guys. They ran through everything with us at a great pace and answered every question without hesitation. Gave us laminated step by step sheets to help us remember. We ended up going with a Bullfrog R7 with the jet packs and Caleb helped us get the right ones. We even called after the install to make sure we were doing things right, and they took our call and again happily answered all questions. Thanks to Premiere for making it a fun experience and easy install. I have already seen improvement with my back and neck in the first week! My husband has noticed an improvement in his sleep.Best investment ever! LOVE our hot tub!

Nadia O. | July 10th, 2018

Our first attempt at purchasing a hot tub with another company was a disaster. Our hot tub was delayed multiple times and we couldn't get in touch with anyone throughout the process. The communication was so poor I had to fight with everyone including the owner to cancel our order having paid for the hot tub outright.

Our experience with Premiere Hot Tubs was the complete opposite.George was very informative, honest and unassuming. We thoroughly enjoyed the sales experience end-to-end.George did an excellent job allowing us to upsell ourselves into a higher end model and had a very honest approach to additional, often expensive options such as a salt system.

Wouldn't you know it! We received our hot tub earlier than anticipated, the electrician (referred by Premiere) was delighted to prepare the electrical components in a tight window and the delivery was absurdly professional.The installation team worked with us patiently as we tweaked the exact location of the tub by an inch or two here and there, and the walkthrough was absolutely outstanding.

Our family is delighted, and very much enjoying our new Bullfrog!

Great job Premiere!

Shaw B. | June 21st, 2018

I just purchased a Hot Tub from Premiere Hot Tubs and I'm extremely happy with the service and process. Premiere made the whole process easy with no pressure. They delivered when they said and were extremely helpful on the care and maintenance. I would recommend Premiere for any hot tub purchase.

Richard Amberg | June 19th, 2018

First time Hot Tub Owner........Very Pleased with the entire experience. We purchased our Hot Tub from Premier Hot Tubs. I had done a lot of research over the past few months on different brands and the companies that sold those particular brands. I shopped from Costco/Sams Club to traveling hottub expos. At the end of the day, I wanted something that was going to last and be backed by a Top rated company with the support of a Top distributor of the product. We landed with a Marquis Spa from Premier and couldn't be happier. Another key factor in my decision process was to make sure the company I was purchasing from had their own Hot Tub Technician to service in case anything were to happen. We did have a tiny out of the box issue with one of the LED lights under the drink holder. Basically it had fallen out of place. I contacted Premier and they were out there to fix the next day. Their ability to quickly resolve issues is another example of why I choose Premier. Thank you to Bill and Team for your dedication! ~ Brendon R.

Brendon Roosken | June 18th, 2018

This place is great, from the sales team to the service team. Whenever I've had problems, they've talked me through the fix or sent service folks out --to Lake Buchanan, no less-- to fix the problem. Everyone I have worked with Premiere has been really good at communication and made me, a newbie to hot tubs, feel very comfortable with my purchase.

Scott M. | June 18th, 2018

We were helped by Jim at the San Antonio location. He was very patient and helpful. He gave honest answers to our questions and never pressured us to buy anything we didn’t want. Overall pleasant experience!

Description of work:

We were looking for a good hydrotherapy spa for stress relief and relaxation.

M.S. | June 10th, 2018

We spent several months researching hot tubs and dealers, and feel that we made the best decision by selecting Premiere Hot Tubs for our purchase. Jim Klosterman, the San Antonio showroom manager, provided us with excellent service and information all along the way, from our initial visit, to our final choice of the Bullfrog R6L. All in all, we're very pleased with the great quality and service. Thank you!

Description of work:

Purchase and installation of Bullfrog R6L Hot Tub

N.C. | June 10th, 2018

I had excellent service and so much knowledge shared from Jim Klosterman at Premiere Hot Tubs.Jim shared so much about each of their brands, the differences, pluses and minuses. He also encouraged me to check out a couple different blogs to gather additional information which was definitely helpful.Additionally, he came in early for me to do a wet test which was so helpful in making my decision. He knew I had been shopping other brands and he was very professional in his responses on my questions regarding other brands. I hope my set up and further service with my company reflects the wonderful buying experience I have had ay Premiere Hot Tubs.

Donna E. | May 9th, 2018

We haven't received our spa yet - but so far, the customer service and knowledge here is 5 star hands down. We weren't seriously shopping yet and stopped in to Premier Hot Tubs just to get an idea on some prices and see a particular brand we thought we might want if we decided to buy a spa. Jim, the showroom manager, was incredibly knowledgable, patient, and honest about all of his products and took the time to answer any and all questions we had. He talked to us about the pros and cons of different spas or features, and asked us how we would be using the spa and what mattered to us more to really try and find out what would work best for us. I never felt like we were trying to be upsold and sold into anything just because of a price tag. He encouraged us to call him to come back in for a wet test if we wanted another time, and we did just that. After doing more of our own research online, we leaned towards one of the brands hey carried and then sealed the deal with testing it out. If it weren't for Jim we may not have bought a spa when we did - he made us feel so comfortable with the process and with the details of owning, maintenance, etc - that now we can't wait until we can start enjoying our new spa. We highly recommend Premier Hot Tubs both for their quality products, and for their kind and knowledgeable staff.

Sam & Nate Hunter | April 28th, 2018

We had a great experience with Premiere Hot tubs from the beginning to the end and would recommend them to anyone looking for a quality experience and product. We thoroughly researched hot tubs and dealers and LOVE our Bull Frog.

Sue Pennock | April 7th, 2018

I purchased my hot tub from Premiere 2 years ago. Installation went very smoothly and I am very happy with my Bullfrog spa. Recently, the primary pump would quit working after about 30 minutes of use. Premiere replaced the pump under warranty today and it is up and running again. Tech was very knowledgeable and efficient.

Description of work:

Hot Tub Repair

D.L. | April 6th, 2018

I give Premier Hot Tubs 5 stars for a few reasons.The first is because of a very personable and knowledgeable saleswoman, Dana, who made my shopping experience a pleasure. She was fun, friendly, and professional. She always did what she promised she would do and responded to my emails and phone calls promptly.

The service team, Doug and Jimmy, were tenacious in working on some problems that appeared in the product and delivery of my Bullfrog Hot Tub. Since my existing hot tub was difficult to remove from my property without exposing passersby to a dangerous open hole, they opted to leave it in place for my contractor to remove at the time of the new hot tub installation. Doug gave me no problem when I asked him to refund the money I paid ($355) Premier to remove the hot tub.

Jimmy was a patient teacher and had simple, laminated instruction sheets to give me when he taught me about the chemicals and operation of my hot tub. He called to check on my satisfaction and always made me feel like he wouldn't stop until I was completely satisfied.

Sterling is the friendly chemical man who comes to check the chemicals in my hot tub. He immediately gave me his cell phone number, so I can call him anytime I have an issue with the hot tub. I bought a yearly service plan and will be happy to see Sterling coming to my house regularly. He's friendly and professional, like the rest of all the staff at Premiere Hot Tubs.

Rosanne E. | March 25th, 2018

Excellent customer service. I purchased a Bullfrog R6L about 9 months ago and recently a clip on the strap of the cover broke. They are sewn on so there was no way I could fix it. I reached out to Doug, the operations supervisor, for help. He shipped TWO new clips that slide on, and he did it 1-day shipping. I was very pleased that Premiere responded so well for a small item like a clip. Thank you Doug.

Tomasz Johannsen | March 24th, 2018

Caleb in sales was very helpful from start to finish. The 2 service guys who delivered our hot tub were very careful, friendly and professional. We are enjoying it immensely!

Mark Stracke | March 18th, 2018

Initially I was not getting the help I wanted in regards to getting my water right.Jimmy Barrett went out of his way to try and get my Bromide/Chlorine levels correct. We switched from Bromide to Smart Chlor and he's done a wonderful job following up.

Thank you for following up and not forgetting the little guys

Kevin N. | March 8th, 2018

Premiere Hot Tubs provided us a great shopping experience. We knew we wanted a hot tub but we are complete novices and had no real idea of what we were looking for. Dana walked us through the entire showroom and expertly described the positives and negatives of each brand and tub. There was no hard sell - just great, useful information that led to our purchase of a Bullfrog R series. The purchase process and delivery were a breeze. Premiere Hot Tubs also gave us a list of preferred vendors who installed our slab and electric for the tub. All of their recommendations were top notch providers. Since receiving the tub, I've gone back in a few times to pick up additional chemicals and each time, I've asked questions and Dana has been more than willing to help me troubleshoot any issues with her vast knowledge.

Meghan W. | February 20th, 2018

Purchased a hot tub which was delivered without issues. Installers were quick, professional, and courteous. When the hot tub was delivered it came with a startup kit which was explained in detail by the installers. I have had no issues with the Bullfrog Spa and would highly recommend getting one. If there are any issues, contact Austin and they will work to get them resolved. Thank you!

Description of work:

I purchased a Bullfrog spa that was delivered November 2017.

E.G. | February 19th, 2018

We just got our Premiere hot tub today! We got a Marquis and absolutely have had an amazing experience since the beginning of our hot tub search. From the store visits, to answering our many questions, answering emails, working within our budget, and then the delivery today was outstanding! They were Very helpful, took their time, and answered all of our questions! Plus, it looks great on our new patio!!! Go see them!

Katy D. | February 17th, 2018

I couldn't have asked for a better shopping experience. I thought I knew what I wanted when I walked through the door. But it was obvious, I didn't the moment I spoke with Dana. She took the time to explain all of my options that fit both my space and my budget. There was no hard sell. Installation was a breeze. The guys took the time to show me how to operate and maintain the hot tub. They made sure that all of my questions were answered before they left.

Description of work:

Purchased a hot tub

D.B. | February 15th, 2018

I couldn't have asked for a better shopping experience. I thought I knew what I wanted when I walked through the door. But it was obvious, I didn't the moment I spoke with Dana. She took the time to explain all of my options that fit both my space and my budget. There was no hard sell. Installation was a breeze. The guys took the time to show me how to operate and maintain the hot tub. They made sure that all of my questions were answered before they left.

David Bleser | February 15th, 2018

Everyone we came in contact with (sales, delivery, support, and even ownership) was friendly, knowledgeable, and responsive. Very good experience. (They did offer a very small incentive for us to post an honest review, good or bad.)

Chad Morton | February 14th, 2018

We highly recommend Premier Hot Tubs! Dana (salesperson) knows her hot tubs. We truly appreciated getting such great information so that we could make an informed decision on which unit we’d like best. We couldn’t be happier with our hot tub and the service we received!

Dominique D. | February 6th, 2018

The salesperson in San Antonio was extremely professional & knowledgeable. He explained & demonstrated the differences in the Spa brands. We just had our spa deliver today also by professional, polite, & knowledgeable people. We are excited to start using our spa!!

Description of work:

We ordered a spa from the San Antonio office & had it delivered from the Austin office.

S.P. | February 6th, 2018

Our salesman was knowledgeable and personable. We explained our needs for a hot tub and he showed us the appropriate models. Any upgrades for hydrotherapy available were told to us and he made sure we bought the best hot tub for our money. Enjoyed his personality and professionalism. Great experience!

Patricia Duncan | January 29th, 2018

Had a wonderful e experience at Premier Hot Tub. Great explanation of what would fit our needs. We had questions on how to build a spot for the tub and they were very helpful. Callled during holidays while they were closed and got help. I recommend Premiere!

Phil Weinstein | January 20th, 2018

Had a small space to work with in our backyard but the sales manager was extremely helpful in selecting the right product for us. They delivered and installed on time. Best of all we were able to finance at 0% interest for 24 months. We highly recommend Premiere Hot Tubs

Description of work:

Just bought a hot tub at Premiere in San Antonio and it was a great experience.

S.G. | January 6th, 2018

The sales staff are great. We actually bought from the owner Bill as we showed up during the gas shortage here in Texas, so he was the only one there. We were the only customers as well. We had dropped by several times before to look at tubs. We ordered the hot tub and everything was explained in detail, including ways to save on sales tax... Delivery of the hot tub took quite a while, but that was due to the manufacturer, not Premier Hot Tubs. It took 3 months. The delivery and setup was very efficient. Everything was explained and the chemical kit was very helpful, as it was not just a starter kit. I am still using it. The electrician they use was great and they hooked everything up the day after delivery.

Description of work:

I bought a hot tub from them and they installed it. I also used one of their electricians to hook up the electricity to the tub.

J.W. | January 5th, 2018

From our 1st visit to look at hot tubs to every visit since we could not have had a better experience. Dana is so knowledgeable and helpful. She even honored our wet test that was mistakenly made for the Friday after Thanksgiving when she forgot they were scheduled to be closed. The delivery people were amazing and answered all of our questions. After having our Bullfrog almost 3 weeks now and still having questions they are still willing to helps us. I would say this company has probably the best customer service.. Keith & Melissa Barrington

Keith Barrington | January 5th, 2018

From beginning to end the Premiere Hot Tub experience was absolutely stellar. Dana, my sales person, asked the right questions to point me to the tub that suits me and my family. I did the wet test in the store and it allowed me to try different styles, jets, and seating to determine the differences and find the ideal tub. The purchase process was streamlined and easy. The gentlemen who set up the tub at delivery took time to educate us on the start up chemicals and the balancing of the water requirements. Overall, I could not have designed a better experience. Thank you, Premiere, we are enjoying our tub almost daily!

Charlotte Strong | January 4th, 2018

My husband LOVED Premiere Hot Tubs! I didn't get the pleasure to meet everyone but he has raved about their service and knowledge of all their high end hot tubs! We thought delivery was going to be a challenge (had to drop between railings to lower level - located along Lake Travis), but they handled it perfectly! Thank you Caleb and all of Premiere Hot Tubs staff for everything!

Andrea Schobel | December 18th, 2017

I purchased my spa this summer from Premiere. Dana was wonderful to work with. She pointed me in the direction of the spa that would work best for my situation and then showed me the other spas to explain why they would not be best for me. She was attentive and answered all of my questions.

I would (and have) recommended them to friends who are looking at getting a new spa.

Kim B. | October 9th, 2017

We purchased our Bullfrog Hot Tub with Jim Klosterman at Premiere Hot Tub. He was very knowledgeable and accommodating to our questions and allowing us to test the hot tub before purchase. Although the delivery date of the tub was delayed, the installation was very quick and the explanation of water chemistry by the technician in charge was top notch! I have owned swimming pools in the past and never received such a thorough explanation of chemistry as he gave us. We were drawn to the Bullfrog tub because of the versatility of the 5 different jet packs. We love our tub and use it regularly!

Fran Galway | September 19th, 2017

Buying our new spa was one of the best shopping/purchasing experiences we've ever had. Dana, our sales consultant, was fantastic. Because they carry several top brands, she was able to point out the pros and cons of each spa - with special consideration for our specific situation. We felt so confident in the information and insights she gave us that we didn't even visit competitors. We got a great deal on a demo model, and they even housed it for us while our pool and patio were being completed.

The installation was effortless, the crew were great, and the laminated cheat-sheet and instructions for spa maintenance were easy to understand (much easier than our pool maintenance!) We highly recommend Premiere Spas!

Julia Kennedy Kirkland | August 31st, 2017

We purchased a Bullfrog from Premiere hot tubs and the experience has been awesome. Our sales consultant, Dana, kept us informed of sales and deals without ANY pressure. We ordered it when ready and they had it in on time. The delivery guys were the best. They took careful time to be sure that we understood how to use the spa, set it up and care for it. They were careful to not damage the yard or plants. It's clear they are the experts in Hot tubs and delivery. 2 thumbs up along with the 5 stars!

John Moore | August 25th, 2017

You can tell the quality of a company by how it handles things when something goes wrong. Kevin and his assistant did a great job putting in the hot tub. Professional, courteous, and efficient. They did an even better job, along with Service Advisor Emily, in returning within 2 hours to repair an unexpected leak in the system. Quick response, repair made, problem handled. They then stayed with me until the tub was full and operative. That is good service. Well done.

Description of work:

Installation and repair of a Marquis hot tub.

S.H. | August 22nd, 2017

A+++ experience with Jim in San Antonio and Bill, Emily and the installers out of Austin! Started our hot tub journey with Jim in San Antonio showroom and he was fantastic. Showed us the variety of brands and models and my wife and I decided to go with the Clearwater - St. Andrew hot tub!

Description of work:

Purchased and installed brand new Clearwater St. Andrew hot tub.

S.F. | August 9th, 2017

Ammmmaazzzing! Jim and Bill are just simply fantastic in my book! We initially ordered a Clearwater Spa from Jim in San Antonio and waited for it to be built at the factory for a couple weeks. Going into the third week, we checked in with Jim (he happened to be off) and my husband was able to speak with Bill. Bill received word from the factory that our tub was not going to be delivered for another month because they were back up...so we looked at options and the Austin store just happened to have the same Clearwater Beachcraft - St Andrew Hot tub that we ordered and in the color combination that we wanted. So we quickly changed the order to the showroom model and it is truly amazing to say, Emily worked magic and we had the tub delivered and installed the very next day. Fantastic customer service from Jim to the installer team, the whole experience was just really great. Thank you Bill and your amazing team for such a fantastic 1st time hot tub purchase experience!

Tiffany Foley | August 9th, 2017

Jim Klosterman at Premiere Hot Tubs is an outstanding, customer oriented sales agent!He has helped me every step of the way, and I feel very comfortable recently purchasing my Premiere Hot Tub.Jim is not pushy, but he really doesn't have to be because he is extremely knowledgeable about all of his products. I bought a Bullfrog tub because it has the features that i am looking for including the salt water option. I would recommend Premiere to anyone who is looking for a new Hot Tub!!

Greg S. | August 8th, 2017

I recently bought a spa and found Dana and Bill to be very helpful. They helped me determine which one would be best for my needs. The price was right and delivery was on time.

See all of our Austin Yelp reviews by clicking here.

Nancy C. | August 4th, 2017

Excellent customer service. We loved Dana - she was very patient and thorough not once but twice when we first came to check out a variety of tubs and did a water run the second time. We were full of questions as it was obviously a big purchase. Even after purchase and before delivery/installation (2 months per our request), we had our questions addressed in a timely manner.We'd strongly recommend this place - we promise you'll leave with nothing but happiness and confidence!

See all of our Austin Yelp reviews by clicking here.

Christina M. | August 1st, 2017

Buying out hot tub from Premiere Hot Tubs was one of the most low pressure large purchasing experiences we have ever had. From the moment we walked in Dana was friendly and courteous but not pushy at all. We were able to take our time and decide what was the right tub for us. Premiere Hot Tubs was quite accommodating with our delivery schedule and has been happy to help us with any questions we have called in with. The tub itself is lovely. Its beautiful and comfortable. Getting in at night before bed has become a new tradition in our household that I love.

Casey Rogers | July 28th, 2017

My husband and I absolutely love our hot tub. We have used our hot tub everyday and even in these hot summer days it is so relaxing. I would recommend it in every season. The entire staff at Premier was professional and very helpful during the entire process. The delivery and installation of our hot tub was seamless.. Thank you Premier staff.

Kathy Mallari | July 28th, 2017

Great experience with these guys. Very professional sales team -- stayed late to make sure we had all of our questions answered. And the installation team was also great -- they made it simple and worked easily with our electrician. I recommend the LUX training -- I finally understand how to keep the hot tub chemistry in control. Thanks Premiere.

Kris Manos | July 27th, 2017

Premiere Hot Tubs provided excellent service and they carry very fine quality tubs. I highly recommend them.

Mark Richarson | July 25th, 2017

Purchase and installation were seamless. Staff is very knowledgeable and responsive to any questions

Description of work:

Purchased and installation of Bullfrog Spa.

K.M. | July 20th, 2017

Bill was very informative and walked us through the selection process.

Description of work:

We bought our hot tub from Premier Hot Tubs in San Antonio today.

J.S. | July 18th, 2017

Updated July 13, 2017

The service team at Premiere Hot Tubs is just wonderful! I have owned my hot tub just over a year and this was my first service request. Emily & Ashton worked with my schedule and had Kevin out within just a few hours to fix the issue! He was such a nice, knowledgeable guy and even stayed late to get us back in spa mode (he even had the part he needed with him)! This team was awesome when I first purchased our hot tub, and they continue to wow us with service after the sale! Thank you!

April 4, 2016

I really like the entire team at Premiere Hot Tubs! Jose our salesman was great! He never pressured us and answered so many hot tub questions! Once we purchased the tub, Emily took over and coordinated our site inspection (thanks to Ashton for coming out on a Saturday morning and walking us through the location details and planning) and installation! She did such a great job and kept us informed the whole way through the process. We were then so lucky to have Steven & Sterlin deliver and setup our hot tub! These two guys were great and I was amazed at how fast they got us installed! Steven came back for setup and walked me through "spa school" - now we have the most beautiful water! Steven made hot tub care simple and easy! Just nice to see an entire company who understands GREAT CUSTOMER SERVICE!!

See all of our Austin Yelp reviews by clicking here.

Chuck G. | July 13th, 2017

We bought a Bullfrog STIL7 from Premiere Hot Tubs last November. It was a pleasure to work with Caleb & everyone there. The knowledge & experience of the owners & staff makes the process seamless. Ordering, delivery, the electrician referral, follow-up, help with chemical adjustments were all easy & efficient. We love this spa! And if we ever move & need a new one, we'll definitely go back.

Clay Cary | July 13th, 2017

Caleb was great. Made sure to show all of the features of the A7. I installed on a houseboat and the installation team went above and beyond to make it a safe installation. Tub has been nothing but perfect. Premiere has earned their reputation.

Christopher Clarke | July 6th, 2017

If you have been shopping for a hot tub in Austin or any surrounding area, look no further then Premiere Hot Tubs! They are THE place for everything related to hot tubs. The friendliness and knowledge of EVERYONE that works there is amazing. Bill and Dana took the time to fully explain the differences, pros and cons, for each hot tub they sell. We decided on the Bullfrog, we wanted the salt water option. We were encouraged to do a wet test, and we were really happy we did! We found one to fit my tall husband and my short self! Since we have the salt system, we decided on attending a class with Ashton, and it was well worth the time! He is a hot tub guru! We know more about our spa than we could have imagined. The whole experience from beginning to end was flawless.

Juanita Sabochick | July 6th, 2017

We purchased a BullFrog A7L Hot Tub from Premiere in Jan 2016 after seeing the excellent reviews of both. It was the wet test tub on the showroom. Over the course of the last year and a half we had noticed a loss of water beyond evaporation. Then in about February of this year I opened the tub and found it had drained about 8 inches of water overnight. I knew something was wrong and contacted Premiere for guidance. Bill the owner even called me back and we were both stumped as to what was happening. Then in about April of this year I started to notice a stream of water running near constant from the right corner. At that point they sent Ashton out to take a look, we opened the cabinet and pulled out a couple garbage bags of wet foam and discovered a crack in the shell on the vertical wall behind one of the Jet Packs. It looked like something impacted it, perhaps during manufacturing or shipping. I was immediately worried since it was all torn apart at that point. That's when Premiere Hot Tubs and BullFrog completely exceeded my expectations. I got an email from Bill saying they were ordering me a brand new tub. I was expecting a new shell and cabinet at most under warranty. They completely ordered a brand new tub including Jetpacks! Who does that? Premiere Hot Tubs and BullFrog have my business for life.

Matt Baxter | July 6th, 2017

I spoke with the office Friday afternoon before July 4th and they were able to send someone to look at the problem on July 5. The technician, Ashton had done some minor repairs for me previously and had been quick, efficient and personable. He was able to diagnose and resolve the problem in under 30 minutes. At the same time he provided me with answers to a lot of questions which I had about changing filters, adding chemicals, testing the water and maintaining the electrical. He was very clear and precise. All repairs were under warranty and there was no charge, but the experience with this repair made me glad that I had given them my business.

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Bought my hot tub here a bit over three years ago. Installation was seamless and careful verbal and written instruction were provided for care and maintenance. Recently on changing the pool water I found I had a leak.

P.R. | July 5th, 2017

We had an excellent experience at Premiere Hot Tubs. Caleb and Emily made our purchase easy and effortless. No high pressure sales tactics here. Very laid back atmosphere. I highly recommend this business for anyone looking for a hot tub! Thanks!

See all of our Austin Yelp reviews by clicking here.

David F. | July 1st, 2017

Caleb was so informative and friendly. He answered our questions and knew how to help us pick the model that best fit our needs. I highly recommend using Premiere when shopping for hot tubs and related equipment. I especially appreciated the time and patience! Good Job, Caleb!

Belinda Daigle | June 21st, 2017

The process of buying our new bullfrog A7 hot tub at Premiere Hot Tubs was completely satisfying. From the sales rep Caleb to production supervisor Emily to delivery and Zak who trained us on hot tub care, the treatment was first rate. Their knowledge of their products were impeccable and their attitudes were exemplary. They stored our tub for us for a couple of months until our project was ready for delivery. We couldn't be happier with their treatment of us and the first time we entered the hot tub we felt special. We have no hesitation to recommend Premiere Hot Tubs and we thank you for your service. Sharon & Bruce Miller

Bruce Miller | June 17th, 2017

A couple of weeks ago my wife and I bought a Bull Frog hot tub from Caleb at Premiere Hot Tubs in Austin. He was very informative and not the least bit pushy. We had a great experience from beginning to end, in the store, ordering details and with delivery and set-up. We would recommend Premiere Hot Tubs to anyone looking for a great tub.

Frank Jaquier | June 9th, 2017

After visiting 3 Hot Tub showrooms I found the large well stocked showroom of Premiere the most inviting. The sales people were friendly, knowledgeable and eager to explain the pros and cons of the wide array of units. I just felt a sense of confidence. My decision was rewarded with great installation, service and instructions.

Raymond Schneider | June 3rd, 2017


Description of work:

Purchased a new hot tub

L.S. | May 18th, 2017

I had the best experience purchasing a hot tub from Jim at Premiere Hot Tubs in May of 2017. I did not make my decision quickly and came in several times to ask questions and get additional information. Each time Jim answered my questions and never pressured me to make a decision until I was ready to. I ended up purchasing a Marquis V94 and have experienced nothing but top notch service. Thank you Jim for you level of patience and asking all the right questions to help me determine the best model for me and my family.

Elizabeth Aleman | May 17th, 2017

A couple of week ago my parents bought a new Bull Frog hot tub from Caleb at Premiere Hot Tubs in Austin. It is the best. Premiere Hot Tubs sold us on the Bull Frog with the Jet Packs. They work great. Caleb at Premiere Hot Tubs was great to work with and even let me try out the hot tub. Even better, they knew we (I) didn't want wait long, so Caleb sold us a floor model on a Saturday and they delivered it the next Tuesday. Its awesome and Premiere Hot Tubs is the place to go for a new Bull Frog hot tub.

Christina Butler | May 9th, 2017

Bill and his team did a great job for us from the moment we walked into showroom through delivery and set up. Spent a lot of time explaining each of the 3 product lines. It really helped in our decision process. The team that delivered were prompt and did a great job setting up and explaining the chemical process for maintaining. We have tub for two weeks and have enjoyed it everyday.

Description of work:

Purchased new hot tub

P.F. | May 3rd, 2017

After researching hot tubs and visiting shops in San Antonio, I stopped in to Premiere Hot Tubs (San Antonio location). I was greeted by the sales person, Jim Klosterman, who struck me as very professional from the start. I ended up purchasing a hot tub, which was ordered and delivered in a professional manner, about 6 weeks later. Excellent company to do business with.

Description of work:

Purchased a new hot tub and had it delivered and installed.

K.W. | April 26th, 2017

I chose Premiere based upon the great reviews here on Yelp to start my search for a new spa. The quality of product and top notch customer service led me to not even try any other dealer. Dana was amazing. I never felt rushed or pressured. So it was one visit to gather information and one to do the wet test and I was able to make my choice. The wet test was interesting because I ended up not choosing the one I thought I would. The delivery crew was unbelievable and Emily who runs the operations was fantastic. Overall this is one of the best customer experiences I've ever had. They also make everything easy during every step of the process from initial walk in to delivery and set up. Highly recommended

See all of our Austin Yelp reviews by clicking here.

David O. | April 14th, 2017

Roberto and Jim did a great job explaining the differences among the many hot tubs available and guiding us to the right one for us. The delivery and set up guys were amazing! All were knowledgeable, courteous, professional, and friendly.

Richard Shipley | April 8th, 2017

We had an amazing experience with them. Very professional and helpful - not salesy. Bill walked us through the differences and pointed out why we might want to consider each brand and why we might not. There was no pressure to buy or go to any specific product, just helpful advice. We definitely recommend working with his company.

Description of work:

Looking for a hot tub/spa.

M.W. | April 3rd, 2017

Kristi and I have been hot tub owners since '03, so this was not our first go around in shopping for and using one. We did some online research for our current brand, Marquis, as we have been quite satisfied with it for many years. Premier handles Marquis, so I made a stop in to the showroom, after talking with Dana on the phone. From the moment I stepped in the door, I knew I was in the right place....being an old swimmer, the smell of the pool told me that this was not just a look kind of place! Met Dana and she is terrific. Having worked for my dad in his car dealership as a young man, I am always interested in a salespersons approach to their work. In the case of Premier, everyone, and especially Dana, who worked with us, had a really cordial and friendly attitude from the sales perspective. Like my dad, when you know you have truly quality products, and people, it shows in the demeanor of your staff. After some additional research into the Bullfrog line, we selected one of their A-series models, and could not be happier with our purchase! The interchangeable jet packs are really outstanding, both in function and design. Sooo much less plumbing can only lead to fewer issues in the future! And being able to direct the flow to to just a couple jet packs means a truly 'vigorous' action....it will REALLY blast you if you want!! Anyway, had a great experience with Dana in the showroom, the initial and most important person in the process. And Ashton and the crew actually came when we set up, brought appropriate equipment and labor, and got the swap, to the deck 9' off the ground, done quickly and professionally. I am a builder and believe me, I know a professional crew from a bunch of lackeys. These guys impressed me. Long story short, we had a great experience with the whole Premier team, and we would recommend them wholeheartedly to those looking for a good honest approach to a sometimes slimy industry. Look for Dana...she is terrific!!

David B. | March 23rd, 2017

Top notch service. Very knowledgeable about products and treatment of water.

Mike Fisher | March 3rd, 2017

Everything went Great!



Description of work:

After doing a lot of research on the internet and going to the several hot tub show rooms in the area, my husband and I decided on purchasing our hot tub from Premiere Hot Tubs. When we arrived at the show room we were greeted by Jim, he immediately asked if we had an idea of the type of hot tub we were looking to buy. Of course being first time buyers we had no idea of what we were looking for yet alone all the differences in each brand and model. Jim was very helpful on explaining all the features and differences on the brands that they carried. Our first thought was to purchase a less expensive tub but after weighing all the pros and cons on each brand we decided on a Bullfrog hot tub with individualized jet packs. Overall it was a pleasant experience and we are so thrilled with our new hot tub.

M.P. | March 2nd, 2017

Excellent. Dana (in the showroom) and Steven (delivery) were first rate--no pressure from them except to do what WE wanted! Outstanding follow up on our purchase. I can't imagine a better business in Austin.

Joe Nations | February 26th, 2017

A friend suggested I visit Premiere Hot Tubs (before I bought my retirement present to myself a new hot tub) because he had such a good experience with the people here. My wife and I went into the show room and found what we were looking for in the show room. We got a good deal and the installation was professional and painless. Have been enjoying the tub each night since it was installed! Check them out before you buy anywhere else.

James Soletti | February 20th, 2017

We drove in looking around trying to figure out prices and what we really wanted. Emily Miller meet us and we chatted about a couple we had seen on the web. She explained everything to us was so warm and welcoming ! Never was pushy like some salesmen are. She was very pleasant to work with! Friendly!!! She explained all our options and answered all our questions and gave us more info than we forgot to ask! She made to purchase without pressure! Told us any questions please feel free to call or email and she answered right on spot! Which was an extra plus! Lisa called the day before delivery and gave us an ETA and with in 15 minutes of the time Zack our technician was knocking on the door! Excellent service from him and his helper! Zack answered all the questions and explained everything we ask:) Thanks again for the awesome experience :)

Mary Cameron | February 11th, 2017

My wife and I had been shopping around for a hot tub for several years and could never agree on one style or another. We found Dana at Premiere Hot Tubs and she was amazing. We not only found the perfect hot tub, but she invited us to come in and give the jet packs a test drive so we knew exactly which ones we wanted for our hot tub. We loved Dana so much that we bought 2 hot tubs and gave one to my mother. We will definitely recommend family and friends to Premiere for all their hot tub needs. Thank you Dana.

Stanley Pratt | January 27th, 2017

Buying a hot tub from Premiere Hot Tubs was one of the easiest purchases I've ever made.

lavaseats | January 10th, 2017

Buying a hot tub from Premiere Hot Tubs was one of the easiest purchases I've ever made.

Description of work:

I needed a hot tub

R.C. | January 10th, 2017

Bill and his team were super helpful and fixed a mistake that had happened. Bill made sure everything was to our satisfaction. Nothing but thanks to Bill and his team!!

Chris Hudson | January 6th, 2017

We had outstanding service from the time we walked in the door. Dana was very professional and knowledgeable about all the series of Hot Tubs provided in the showroom. We decided to purchase on our very first meeting with her. The other team members at Premiere Hot Tubs has been very professional and helpful throughout this process. We had a small mishap once the Electrician hooked up our tub. But, upon my call to Premiere, Emily quickly assisted us and got one of their Techs to come out the same day. Kyle came to our home, very professional and knowledgeable of the equipment. He fixed what he could, but needed another part. Kyle fixed the Hot Tub where we could still enjoy it. But the next day Ashton came out and had our Hot Tub up and running within 20 minutes. So, I just wanted the owner to know, you have some very competent, courteous, and professionals on your team. We would recommend Premiere Hot Tubs to anyone looking for some overdue relaxation with outstanding service.

Angela Young | December 28th, 2016

Great Job by Premiere Hot Tubs. We looked at several in their San Antonio and Austin location. We went with the Bullfrog A5L. The install crew was very professional and checkout on how to operate the spa was complete, I would recommend them to anyone.. Thanks

Michael Mechsner | December 21st, 2016

We had an excellent experience in the store, over the phone with ordering details, and with delivery and set-up. Dana was very helpful and offered input that we would have not considered on our own. Delivery was prompt once scheduled and Premiere stored the tub for us for a short period of time while our construction was completed. We would recommend Premiere Hot Tubs to anyone in the market for a great tub.

Christy Pounds | December 15th, 2016

I bought my Premier Hot Tub there. Excellent service, professional sales staff, unbelievable delivery & setup guys. When your serious you need to see these people.

Jack Mead | November 24th, 2016

Without a hitch! Bill and all of the crew made the purchase seamless! They were great in explaining everything from start to "start-up".

Description of work:

Purchased a new Bullfrog spa to replace my (15 years) old one.

D.B. | October 13th, 2016

Second spa we have bought from Premiere. This is by far the BEST company, from inside sales, accounting and delivery that I have ever had dealings with. Stephen, Mike and Sterling were awesome!!! THANK YOU!!!!

Sunni Purl | September 30th, 2016

Great customer service; very patient with our questions.

Melissa Riggs | September 17th, 2016

Fantastic. We had a good experience in the showroom - wet tested tub the tub before making our selection. We love our new tub.

Description of work:

We purchased a new hot tub and had it installed.

J.T. | September 6th, 2016

We have yet to purchase our hot tub but I felt it necessary to comment on the superior and outstanding customer care I received during my visit to Premiere Hot Tubs in Austin. Dana spent nearly two hours with me addressing every question and inquiry I had pertaining to spas. She was highly knowledgable and there wasn't a question I asked that she couldn't answer. She never made me feel like I was wasting her time as I was clear about not buying on the day I visited the showroom. It was a 'hands on' survey of all the tubs the store offers and lots of comparing and contrasting of options. The store even allows a potential customer to come and try out the tubs, water and all:) I unfortunately didn't have my swim suit or I would have done so. We will certainly buy a tub from this establishment when we are finally ready to purchase. Thank you, Dana, for such friendly and professional interactions!

Description of work:

Looking for replacement hot tub.

C.H. | September 5th, 2016

I needed a hot tub for both myself and my husband. We both have very bad backs and wanted a hot tub that would help alleviate back pain and more so we shopped all of the local hot tub retailers in Austin and Cedar Park. Though we were pleased with the other retailers, we were very impressed by Premiere staff and product knowledge. We opted for the Bull Frog A7L and Steven, the tech, went over the entire mechanics of the tub and pros and cons for each brand I was interested in purchasing. I researched hot tubs for over a month so I had plenty of questions. Emily was great. She set up the move and tax forms and everything else we would need to get going. We have a 3 hour class scheduled for Wednesday, because the A7L has the salt water option, and we are very pleased with this locations attention to detail and quick responses so we highly recommend this Company and specifically, this location.

Great experience!!! Just so you know 8K to 11K is what you can expect to pay for a hot tub that will last and will have less upkeep. Salt water is more expensive but you have to decide what you want from your tub before you make the selection. The Bull Frog's jet packs are individually interchangeable and THAT is awesome...not stuck with one in one place and if you want different jets you can just buy another option. Ask for Steven. If you are military or retired, as I am, he is Navy. NO wonder he was so good ;)


Cheri S. | August 11th, 2016

Great experience!!! Just so you know 8K to 11K is what you can expect to pay for a hot tub that will last and will have less upkeep. Salt water is more expensive but you have to decide what you want from your tub before you make the selection. The Bull Frog's jet packs are individually interchangeable and THAT is awesome...not stuck with one in one place and if you want different jets you can just buy another option. Ask for Steven. If you are military or retired, as I am, he is Navy. NO wonder he was so good ;)

Description of work:

I needed a hot tub for both myself and my husband. We both have very bad backs and wanted a hot tub that would help alleviate back pain and more so we shopped all of the local hot tub retailers in Austin and Cedar Park. Though we were pleased with the other retailers, we were very impressed by Premiere staff and product knowledge. We opted for the Bull Frog A7L and Steven, the tech, went over the entire mechanics of the tub and pros and cons for each brand I was interested in purchasing. I researched hot tubs for over a month so I had plenty of questions. Emily was great. She set up the move and tax forms and everything else we would need to get going. We have a 3 hour class scheduled for Wednesday, because the A7L has the salt water option, and we are very pleased with this locations attention to detail and quick responses so we highly recommend this Company and specifically, this location.

C.M. | August 8th, 2016

The team was extremely professional. They answered all of our questions and were very helpful. They recommended an electrician and he was very prompt in scheduling the work to be done when the spa was delivered. We would highly recommend using Premiere! The delivery and installation guys were awesome!

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We purchased a Clearwater spa from Premiere and the entire experience was extremely positive from sales, to setting up delivery and delivery and installation!

C.S. | June 26th, 2016

We purchased a Clearwater Spa and had a great experience with every facet from purchase to delivery and installation! I highly recommend Premiere!

Kim S. | June 24th, 2016

We purchased a hot tub from Premiere a couple months ago. Dana, our salesperson, was great! She spent a lot of time showing us our options, explaining the differences, and helping us to decide on which hot tub was best for us. Our delivery and set up happened in the week we needed it to, and went very smoothly. I had one question arise after using the tub and Dana was quick to get involved and get me an answer quickly and professionally. We highly recommend Premiere! See all of our Austin Yelp reviews by clicking here.

Amy F. | June 13th, 2016

My husband and I were looking for a basic hot tub and we found the perfect one at Premier Hot Tub. The customer service was excellent and very knowledgeable. We had a great experience buying our hot tub there. We recommend it.

Barbara Bar-Yadin | June 6th, 2016

We had a very good experience with Premier Hot Tubs. I would highly recommend going to these guys if you are in the market. We had a difficult delivery logistically but they worked with it and made it happen. The hot tub had some damaged parts due to the delivery but these guys worked with me to get them replaced. They were very good at explaining the maintenance and the sales guy was not very pushy at all. 5 stars

Danny Do | June 5th, 2016

We are extremely satisfied with our purchase and the customer service Premiere Hot Tubs provided. Their advice and recommendations helped guide us to the best product and their service during delivery and set up were outstanding. For example, when they brought the tub to our house for installation, the electrical stub out was in the wrong position. They took it back to their store while we fixed this problem and delivered it a second time for free.

Kyle was extremely helpful in getting our tub set up and teaching us how to use the salt system and test/maintain the chemicals.

We highly recommend Premiere Hot Tubs!

Description of work:

Bill and his team helped us select a hot tub for our backyard, arranged a mason to extend our patio and do the prep work, and then delivered it. They also helped get us started on how to maintain it, including a class at our home on a Saturday morning.

B.D. | June 4th, 2016

We purchased our Bullfrog spa from Premier about two years ago and have had nothing but positive experiences. When we bought the spa, we were in the process of building a pool. Bill worked with us on timing the delivery of the spa to coincide with the completion of the pool (which meant storing the spa for a bit). Very helpful.

Since then, we've been working with Premier for all of our needs including everything from advice to warranty items and they have been great. They were very helpful in resolving an issue with the spa cover that we had purchased (it was replaced under warranty). We have asked many questions during the past two years and they are always accessible and accommodating. Jose is a master at helping maintain the water properly.

I'd highly recommend the team at Premier.

Description of work:

We purchased our spa from Premier and have they have assisted with issues along the way including both maintenance and warranty items.

B.R. | May 24th, 2016

Description of work:

I purchased a hot tub/spa from Premier in Nov of 2015 with an install date of Feb 2016. Everything was terrific. Excellent instructions at installation and no cost for follow up house call regarding a small maint. item. Excellent call back service to answer any questions. I would definitely recommend to future shoppers.

C.G. | May 18th, 2016


We are first time hot tub owners and were searching for expertise. Bill Meyer and his team are the experts. All our many questions and concerns were addressed with the upmost patience and information. No sales pressure!

The installation of the tub was seamless and on schedule. As promised, the day of initial water fill we had both telephone and in person support and guidance on step-by-step instructions. Loving our hot tub. Pete & Martha

Description of work:

We purchased a Bullfrog salt water hot tub from Premiere Hot Tubs in San Antonio, Texas, 1604 and stone oak.

M.D. | May 12th, 2016

I called to make appt and even asked for a suggestion for lunch since we live over 2 hours away. Very friendly and helpful. We went to the showroom to see models of spas/hot tubs, we were greeted by friendly helpful sales associates. Said we could bring our suits to actually sit in some and see how they feel and work. We didn't do that part. So we touched/experienced various hot tubs, they had several running. Explained differences, sizes, jets, covers, steps, other available options like lights/music, fountains, warranty, care, products, etc. After we selected a model we also got to remove the jet packs to see how easy they were to change around. So then model, size, specific jet packs selections, colors inside/outside, financial options, placing order/delivery time frames. These very patient associates spent hours with us. Asked many times if we had questions and my husband usually does. They explained the process what else they would need from us such as photos of the area the tub would be going and any special delivery information and of course directions.

Some other details we didn't know about were the options of chemicals or salt treatments, if it is for medical purposes and got specific information from the Dr you could get a discount. They also explained in detail other discount options available. It is also reassuring that they carry the supplies we would be using in our spa and because we live so far away they would be willing to UPS the products to us. Talk about fabulous customer service. We are in love with our bullfrog spa and it has actually renewed our relationship as you are there without TV and actually talk. I found they delivery team helpful and knowledgeable and also the instructor for the follow up visit. The whole team from beginning to end have been great, helpful and knowledgeable.

My husband has called several times and still gets a friendly helpful voice on the other end at Premiere Hot Tubs. Very much a positive and rewarding experience through the whole process and even now after using it for a few weeks. I would strongly recommend this company and its associates.

Description of work:

Educated us about spas/hot tubs, options, construction, covers, prices, products, availability and options for financing. After selection and purchase they delivered, set up and reviewed use and then followed up with another visit a week later to review and continue water testing and chemical uses. They have been very patient and accessible by phone for questions.

P.O. | April 27th, 2016

Premiere Hot Tubs sold us a great tub (Bullfrog Spa), and their delivery guys were outstanding. They worked hard to fit the giant tub through our gate, and when it didn't work we came up with another solution. They got the job done, and gave me a good tutorial to get up and running. Great guys, super friendly, I feel very confident.

Description of work:

Premiere Hot Tubs sold us a great tub and then delivered it and gave a great tutorial. Very professional.

C.D. | April 20th, 2016

Description of work:

Purchased marquis atv, and they installed. Pleased with product and installation went very smoothly

D.F. | April 15th, 2016

My wife and I purchased a Marquis hot tub one month ago. Great selection and Bill the owner was very knowledgable and helpful. We opted for a floor demo and saved some money. The hot tub was delivered by a professional crew and they did a great job. Very satisfied. Thanks Bill.

Richard Y. | April 3rd, 2016

My wife has fibromyalgia and arthritis in which she feels pain most of the day. We researched spas that would provide therapeutic relief for her condition. Premier seemed to have the best selection available and we decided upon a Bullfrog spa for our needs. One thing that I really appreciated was our salesperson, Jose, didn't try to sell us more than we needed. In fact, he recommended a smaller, less expensive model that had everything that we asked for in a spa. The delivery personnel were just as helpful and Steven took as much time needed to completely answer all my questions and make sure we were ready to go. An all around great experience. Not that I foresee any issues arising but I feel assured that they will deal with them professionally and efficiently.

A month into owning we had a problem with the pump unit. After verifying that it was not an external electrical issue we called Premier. Initially, they couldn't get anyone out to work on the unit for almost a week since we live out in Smithville, but Steven was nearby the phone when we called and he graciously said that he would come out early the next day to assist us. For him, that meant getting up early and making a long commute in order to work us into his schedule. I know that he didn't need to make that sacrifice and we probably could have waited, but we use the tub almost everyday. My wife needs it for her condition and for pain relief. I personally want to thank Steven for helping us out-going above and beyond the call of duty. Hopefully, we won't need to see too much of Steven in the future but we appreciate knowing that someone like him is around to service our needs quickly and efficiently.

Randall Orris | March 28th, 2016

Arrived on time; courteous and professional.

Description of work:

Repaired a ding on the BOTTOM of the tub that would not have been noticed without the installation technician's pointing it out to me. Yay! that some companies still demonstrate integrity in 2016.

Technician also advised on hot tub water treatment/answered my questions about water supplied from our well to the tub.

J.S. | March 20th, 2016

If you want to buy a good, high-quality hot tub, check these guys out. They have a great selection of tubs in the store and then they totally back up your purchase, by professionally delivering, setting up, and servicing your new tub. The sales person we met (Dana) did a great job of showing us the different tubs, and the pros and cons for each one, she wanted to make sure we were totally happy about our purchase, with no pressure to buy anything. After buying a great Clearwater hot tub, our new tub was promptly delivered and set on our prepped site. The Technician (Steven) that delivered our new tub also gave us ALL the information and chemicals we would need to prep the tub, and how to painlessly maintain it after setup. After firing up the new tub, we discovered the salt system was not functioning properly...I merely emailed the manager about the problem, and they sent Steven back out to fix the broken part, and then Steven once again spent time showing me how and when to operate and maintain my new hot tub...overall, Premiere provided a great customer experience, and I could tell from ALL of their staff, that they really want their customer's to be happy with their new hot tubs...I know my wife and I are thrilled...Thanks! See all of our Google reviews by clicking here.

Rick Atkins | March 14th, 2016

Rain or shine these people mean business. Steve and his coworker delivered my hot tub on a rainy day. They were informative and answered all my questions. They conducted themselves in a very professional manner. I would recommend them to anyone. Dana helped me choose which tub I wanted and she was super personable and went the extra mile to educate us on everything.

-Carrie Madsen

Carrie Madsen | March 9th, 2016

The guys came out today and delivered our new hot tub. They did a great job. Very professional and took great care moving the hot tub around the house. Provided a good setup overview as well. Thanks

Richard Y. | February 25th, 2016

From meeting Bill Meyer, I was impressed with his approach to learning and helping us find what product would best suit our needs. He took all the time that we needed to inform us and answer our questions. We had previously spent time looking online and visited every store in San Antonio and found that premiere hot tubs had the top name manufacturers of spas. Their website provided lots of information as well as questions to get answers on while we were shopping. At no point in time did we feel pressured to buy anything. The showroom has the largest selection of spas in town, they were more than happy to set up a wet test for us. This provided a good feel of how the spa we wanted would feel and how it fit us. They also provided us contact information on an electrician who did an excellent job, was punctual and very fair priced. When delivery time came the outstanding experience continued with Kyle who extremely knowledgable, friendly and professional. He did an excellent job delivering and installing our spa and was very thorough in explaining the filling and adding of chemicals. From start to finish it was a clean and tidy set up and left us feeling very satisfied that we picked premier hot tubs as our spa dealer. I will gladly recommend them to my friends and family.

Description of work:

Delivered and set up a Bullfrog R7 spa to our home in Boerne

J.V. | February 14th, 2016

We recently purchased and took delivery at our home in Marble Falls of a Bullfrog hot tub from Premiere. The team there is tremendous. From Jose who first talked with us on the phone, to Dana in sales, to Alicia on scheduling delivery, to Stephen and his delivery and set up team - I can't say enough good things. Thank you!

David T. | February 13th, 2016

We recently purchased a Bullfrog Spa from Premiere Hot Tubs and we LOVE it. The entire experience with Premiere Hot Tubs has been a joy. From the moment we walked in, we could tell that customer service is the number one concern for them. We were greeted and shown around the floor to several of their makes and models. We never felt pressured or rushed to make a decision. We set up a wet test with one of the bull frog models for a test run in the showroom. The entire purchasing process was easy and fast. Again, there was no pressure to up-sell or buy any add-ons. We also met with the owner who clearly has a passion for the business and for customer service. On the scheduled day of delivery, the crew showed up on time and were quick, courteous, and very professional. They walked me through the initial set up steps and we had our hot tub up and running that evening. A week later I had the follow up appointment scheduled and the technician arrived right on time. He walked me through the continuing water maintenance and assured that everything was functioning properly and the water chemistry was correct. The entire process has been easy, convenient, and seamless. We highly recommend Premiere Hot Tubs for your consideration when looking into purchasing a new spa.

Justin | January 12th, 2016

Outstanding! I would highly recommend Premiere Hot Tubs in Austin, Tx. to anyone interested in purchasing a spa. Description of work: Dana is sale did an outstanding job. She is one of the most professional sales person I have dealt with in years, no high pressure very attentive, responsive and very courteous. Dana gets 5 out of 5 stars in my book! Kyle and his team in delivery also get 5 out of 5 stars. They were fast, professional, polite and on time.

T.D. | January 1st, 2016

Premiere was very helpful when the deck ended up taking longer to finish then we thought and the hot tub had come in. They held it until the area was complete it needed to go into without a problem. When the men came to deliver it, I watched the entire process and they were extremely careful with the tub. The spa is very heavy at over 500 pounds and they had to get it up on a deck as well. They managed to use a ramp and pushed and pulled it up the ramp without a scratch. I watched and they made sure it was done in the right way. I would recommend Premiere to anyone who wants a quality hot tub that will last you. The spas they carry have long warranties for a reason. I do believe the old saying "you get what you pay for" and please be aware that the price I quoted before was for our spa and the hot tub prices do Vary.

Description of work:

I purchased a Marquis Hot Tub from Premiere to be installed on my deck when it was completed. I choose premiere because of all the amazing reviews I had read about their spas and service. I wanted a therapeutic hot tub that would work on arthritis and painful muscles and Marquis was recommended to me. I believe that Premiere Hot Tubs carries the top line brands from the U.S. and you can tell the hot tub is well made. All the staff was extremely nice to me and helpful-Jose is amazing to work with and he is a Chemist so he offered if I have any questions about the hot tub Chemistry to please call him.

L.I. | December 7th, 2015

I did quite a bit of research on hot tubs before buying because I wanted one that had therapeutic effects for my arthritis. After looking at reviews I was convinced Premiere was place to go. They quickly assessed that a Marquis would be best for my needs and I agreed after looking at all of them! Jose was extremely helpful to me and offered any help with the chemistry issues of the hot tub since he has a chemistry background. Also the three delivery guys who came had to get this over 500 pound spa up on a deck and did amazing job without a scratch. They are amazing!

Lynne I. | December 7th, 2015

A proud owner of a Clearwater Spa from Premier Hot Tubs, ours began to show signs of a bubble in the shell after one year. As ours had always stayed covered from the day we had it delivered so I knew it was a manufacturer defect. True to their word, Premier stood behind the brands they represent and had a replacement delivered to me this week. Kyle, the lead Tech, was very efficient and answered all of my questions. He is a great asset to your team, Bill.

Brad Harwick | October 16th, 2015

Description of work:

Replaced old hot tub in hard to reach backyard. Arranged for crane removal of old tub and delivery of new. Did thorough site assessment - over an hour - to determine best method. Accurate estimate of time and cost.

K.P. | October 15th, 2015

We just purchased a hot tub from these guys and I wish I could give 6 stars! We had Jeffrey as our salesperson and I don't think you could have a more polite, well-spoken, conscientious and informative salesman than him. We learned more than we ever thought possible about hot tubs and the brand we purchased, a Bullfrog. He even set up a wet test for us and was willing to get his own shirt wet many times over changing out jet packs. We were purchasing the tub for our new home in Colorado and could have bought from the local dealer, but were so impressed with Premiere that we bought it from them and they worked out the shipping to CO for us. I can't think of a single negative thing to comment. Really high quality all around!

Lisa B. | October 1st, 2015

Recently purchases a Bull Frog hot tub from Jeffrey at Premier Hot Tub, and the whole experience was great. Jeffrey was very knowledgeable about the Bull Frog tubs, he answered all of our questions and ensured that we left there knowing everything we needed. The tub was delivered and set up by professionals who were very well trained and proficient at making sure I understood everything possible about taking care of the tub. Could not have been happier with the whole experience. Thanks Jeffrey and Premier Hot Tubs

Will E. | October 1st, 2015

After reviewing Premiere Hot tubs web site we decided to go visit them. They were very helpful in assisting us in deciding which hot tub we should purchase. They also were very helpful in actually talking us out of options that would have give them higher sales. They just communicated the facts to us about everything and left the decisions up to us. There was no pushy sales people in fact it seemed that we had to push them to sell us the tub. This was very refreshing with all the high power sales people in todays market place. They were also very helpful in explaining exactly what we needed to from my Dr.s to make the sale tax exempt since I was purchasing the tub primarily for health reasons.

The installation details provided on the web site were very helpful in deciding where to place the hot tub and how to prepare the base to place it on. When we had questions it took one simple call and whoever answered the phone was knowledgeable and able to answer the question immediately.

The delivery was seamless and went as planned. They contacted us a few days before delivery for pictures of where the tub was going to be placed so that there would not be any surprises. The went through detailed instructions about how to get the hot tub up and running once the electrician connected the tub. They also went through the normal maintenance and explained how to keep the hot tub in perfect working condition.

The electrician was having difficulty finding the path for the wires and was hesitant to drill through a second skin, I called the store and once again got the answer immediately by the person answering the phone. The rest of the instillation was seamless.

Once I started to fill the tub I had a question that arose, I called the store and once again the person answering the phone new the answer and helped me immediately.

The tub had been so helpful with my medical conditions and we purchased the correct tub because of the recommendations made by Premiere Hot Tubs.

Description of work:

We purchased a hot tub from Premiere Hot tubs. They helped us pick the appropriate tub and then installed the tub.

S.B. | September 23rd, 2015

My experience with Premier Hot Tub has been excellent from the moment we entered the store. Jose was a very knowledgable and low pressure salesman who assisted us in selecting the best hot tub spa for our family's needs, a Bullfrog A8 with the salt water system. Ray went above and beyond in getting our spa delivered on the exact day we requested while navigating a steep driveway and construction! Ashton arrived on time and spent a great deal of time explaining the spa and salt water system, required chemicals, and patiently fielded multiple questions I had about proper maintenance. He's professional, knowledgeable and ensured all my questions were answered so I was equipped to clean and add chemicals weekly. Travis, the general manager, has assisted us whenever we had questions, a pleasant surprise to receive such attention from a manager. I highly recommend Premier and their incredible staff to anyone looking to purchase a hot tub!Jennifer Jones

Jennifer Jones | July 31st, 2015

Bought a Bullfrog in 2009 in Austin and had it shipped to New Mexico directly (not the easiest thing to do but Bill got it done) since that is where it "lives". Recently, a nozzle on one of the jetpaks that is supposed to go back and forth quit moving. After several emails with Ray, he guided me on how to remove the problematic part and I could see that it was not broken, only out of place and easily put back in the right position. That saved ordering parts and trying to install them correctly or bringing the jetpak back to Austin for repairs. Great customer service!

Jim R. | July 31st, 2015

Description of work:

Great sales person, no pressure lots of information, talked on phone to half the staff by the time hot tub was delivered. Everyone was knowledgable and willing to explain or meet whatever need I had.

Delivery team was fabulous. Couldn't have asked for better service. Very patient and took time to make sure I understood everything necessary to maintain tub. |Then after everyone left I tried hot tub (Bullfrog). I love it love the jet packs it is everything I wanted and hoped for |Promise of follow up service which I fully believe will be fulfilled

S.S. | July 30th, 2015

When our old hot tub died we went searching for a new one. I went to every hot tub place in Austin. It was no contest. Premiere Hot tubs were way ahead of all the others. Jose was able to thoroughly answered all my questions. On other visits we spoke with different salesmen and the owner Bill Meyer. Their approach of no pressure and knowledge of their product plus the wonderful Bullfrog Hot Tub convinced us to buy from Premiere. Our Bullfrog has not arrived yet but already I am so impressed with their service by helping us get ready for the delivery. I would recommend Premiere on their service and attitude and I can't wait for my new Bullfrog!Mary Beth

Mary Beth M. | July 26th, 2015

We could not have had my better service than all of the people at Premier Hot Tubs. Our experience with this company has been A + from the beginning to the actual delivery date of our tub. The two men who delivered our hot tub, could not have been more efficient, informative, knowledgeable about our tub. We are extremely happy with our service, and look forward to many relaxing days with our new purchase. Thank you all to the staff at Premiere Hot Tub for making our purchase a very smooth process. We will definitely recommend you to anyone interested. Karl and Monica Wacker

Description of work:

My husband and I had been thinking of purchasing a hot tub for awhile. We decided to go to Premier hot tub in Austin on Burnet road since they were the only hot tub facility open on a Sunday. From the moment we walked into their store, we received such professionalism, no pushy sales speech, very informative, etc.

M.W. | July 19th, 2015

Our daughter asked us how many dealers we visited and we told her although we had researched on-line, we only needed to visit 1 dealer (Primiere) and got great info on three different brands and detailed and excellent customer service. I went to Premiere myself and got a great tour of what 3 brands could offer and on a return trip with my wife the professional service continued and we were helped in many ways to make our final decision. Nobody was ever pushy and all of our questions were answered completely even if online or telephone reference was needed. The qualitiy of the service is matched by the professional handling and coaching of all preparation that is needed for having the hot tup installed. Financial arrangements were explained in great detail and when the contract was written every point was explained throroughly and all my questions answered. Above all. a true and sincere courtesy was provided that will always make our dealings with Primiere Hot Tubs memorable. I highly recommend Primiere to my relatives and friends.

Description of work:

Offered great service in presenting 3 different lines of hot tubs, helping me weigh the pros and cons of different lines and helping to determine how costs aligned with benefits.

C.B. | July 15th, 2015

Best possible experience! Company worked to find discounts and as a result, we spent more than we had planned. But, have the hot tub of our dreams!

Description of work:

Hot tub with salt system. Order & delivery.

D.C. | July 10th, 2015

Jose was great to work with on the sales side and the installation guys were great.

Description of work:

I bought a new Bullfrog hot tub from Premiere.

S.S. | July 7th, 2015

Jose at Premiere was incredible. He helped us narrow down the many options to determine the best choice to meet my family's needs. His knowledge of the different brands and offerings is impressive - he knows his products! His advice went beyond figuring out the best spa, he also helped us choose the optimal finish and colors based on his vast experience maintaining the spas in the showroom. We couldn't be more pleased with the choice we made.

Jose's attentiveness has continued beyond the sale in-person, by email and by phone and has been joined by Premiere's service team headed by Travis and Ray. We had an issue with our water quality and getting our chemicals balanced and they went out of their way to figure out a solution including contacting the manufacturer on our behalf and providing on-site assistance.

Every person I have encountered at Premiere from sales, to the delivery guys, to the installer, to the service techs has been focused on customer service.

This spa was a big expense for us and one we considered an investment that we intend to use (and enjoy!) for many years. There are lots of companies around that would love to sell you a spa, but I am quite confident you will not find another dealer anywhere who will be as attentive to you after the sale as Premiere. They sell quality products and stand behind them. Their goal is clearly not just your satisfaction, but your happiness.

If you are looking for a spa, go to Premiere.

Description of work:

Installed a fabulous spa

H.S. | July 1st, 2015

It's not if you have problems, but how you handle them when they come up. Premiere Hot Tub and Spa is extremely professional, courteous and keeps you in the loop during both the sales and service processes. I'm a shopper and I compared all of the hot tubs out there in stores and online. I am an engineer, so was impressed by the value and features offered by BullFrog. I also say 'many things are simple, few are easy' so I decided to buy local so I could depend on professional consultation, delivery and installation. The purchase/order, delivery and installation process went great and I was confident and well informed. Did I mention me and my 5 kids taking a 'test drive' in the showroom? More importantly, we had a warranty issue with the BullFrog. I gave them a call and the solution was implemented immediately, without question. When the product was ready to solve the problem, the Premiere team was back in action coordinating and executing. The team was coordinated by Ray and led by Ashton on the ground. Ashton was super professional, courteous, knowledgeable and led the crew as a unified team. The installation was smooth and Ashton's creativity and experience kept things simple. Thanks for the great service that I expected after buying an outstanding product.

Paul Wright | June 19th, 2015

Wow! What a hidden gem this place is! My girlfriend and I were completely shocked by the royal treatment we received when we stumbled into this place to check out hot tub prices. Not only were we greeted by almost every employee there but we were offered a cold bottle of water as well. We were impressed by the knowledge our salesman, Jose, had and the low-pressure way he treated us. We told him up front that we were 'just looking' and that didn't change the way he treated us at all. We left an hour later with a few brochures and a much better understanding of hot tubs. A great experience for us both.

Michael G | June 3rd, 2015

Investing in a hot tub is a big deal and after reading about the different brands available and the functions of the top 2 we then searched for a place to purchase one. We selected Premiere Hot Tubs in Austin after reading several Yelp reviews and were hoping that Jose Gracias would be the salesperson available to us for our appointment. They have a large selection in their show room, but Jose listened and then focused on 2 that may meet our needs. The appt. was for an hour and we had every question answered and ordered a Bullfrog. Jose was exceptional in his CUSTOMER SERVICE skills and has superior knowledge in their product and services. Next I received an email from Travis, thanking us for our business and then the Logistics Specialist Ray Rodriguez communicated via email or phone with me several times so he could make sure that the delivery would be a seamless operation and the site was prepared correctly with easy access. Next, Kyle and Ray were here to for the delivery and it went well without any problems. The hot tub was set up exactly as we wanted and both were very nice and professional--CUSTOMER SERVICE! There was a very minor problem and I emailed Jose who responded immediately and had a solution--CUSTOMER SERVICE! Next Ashton shows up to ensure everything is fine, tested our water and made adjustments...and did alot of teaching...another very nice, polite and CUSTOMER SERVICE oriented employee!!When it comes to purchasing a hot tub...it is always easy to find someone to take your money.....what is missing so many times in this day and age is the CUSTOMER SERVICE-especially after the sale. Premiere Hot Tubs is not only 5 star in the knowledge/sale of their products BUT 5 star in CUSTOMER SERVICE!. Purchasing our hot tub from them is one of the best investment decisions we made and we could not be happier with the whole experience. IF you want the BEST product and BEST CUSTOMER SERVICE Premiere Hot Tubs is the place to go. They are second to none! Thank you Premiere-especially, Jose, Ray, Kyle and Ashton--You ROCK!!

Cathy H. | June 1st, 2015

We recently bought a Bullfrog Hot tub from Premier. During the sales cycle they were very professional, shared their knowledge and helped us get what was best for us. The price was appropriate for what we received. They did have to come out for a minor service issue that they resolved without hesitation and very professionally. They are not the closest to us and don't sell the cheapest tubs, but we wanted a quality product sold and serviced by a quality company, and that is exactly what we received.

A.C. | May 25th, 2015

We are first time hot tub buyers and as such we had a lot of questions. The first place we went to was all about the hard sale. They answered or questions very generally they didn't give us much details. When we went to Premier Hot Tubs we were greeted by Jose. He took almost 2 hours with us answering all our questions even though he knew we weren't going to purchase a hot tub that day. He was very knowledgeable and took the time to educate us and I never once felt like we were in a high pressure sales tactic . We were so impressed by Jose. When we meet the owner Bill we were equally impressed . Very Professional staff! If you are in the market for a hot tub Premier is the place to go.

MaryVirginia | April 21st, 2015

Linda and I recently needed to replace our old Hot Tub and went shopping. We found Premiere Hot Tubs by searching the internet. We found them to so very helpful and they spent two hours with us in learning about all the latest innovations in Hot Tubs. The Bullfrog series seems to have advantages over other brands and we settled on one that fit our daily needs. Yesterday, they delivered our Tub and spent time showing us all the details of how to use it. Jose had given us so much information that this was actually a repeat. The trial run this morning at 5am made us happy to have purchased Bullfrog. This Tub can actually increase temperature while using it which is something our old Tub could not do.Needless to say, we are very happy to have done business with Premiere Hot Tubs and look forward to many years with our green Bullfrog.Thank you Ashton and Jacob for a smooth and capable delivery.Thank you Jose for the two hour briefing on the latest in Hot Tubs.Gil and Linda Engelmann

Gil and Linda | March 27th, 2015

Did everything as promised and on time.

R.K. | March 4th, 2015

We went to Premier Hot Tub to check their hot tubs. We knew we were going to buy a hot tub, however I thought they wouldn't have anything in our price range. However I was wrong. They had the perfect tub with the perfect package. Bill was very informative, courteous, and has a very professional sales manner. Bill gave us information, but was not pushy. Bill even advised us of all the discounts that we were eligible for on the purchase of the hot tub. We found the tub that we wanted, Bill explained everything about set-up, delivery, and final cost. There are no hidden charges, and we were very happy with what came standard with the hot tub.Our hot tub was delivered right on time, and we can't wait to use it.

B.S. | February 6th, 2015

We purchased the "Bullfrog" hot tub . This is our third hot tub and by far and away it is the very best. Thank you Premiere and Bill for getting us all the facts so we could make a knowledgeable decision. We are especially enjoying it these cool days. The jets are so much more relaxing than anything we had in the past. We are using our "Bullfrog" everyday now and sometimes twice a day. I also want to thank your delivery team. They were on time and told us how to operate our hot tub. They cleaned up after the setup. They were very polite.

George R. | November 22nd, 2014

We have one of those really *special and unique* kind of backyard layout which simply equates to a big PITA on all counts when it comes to having any home improvement done from a cost, logistics, slope and access perspective. We originally wanted to have a lap pool installed and took years to muddle over the decision until we recently decided to pursue it again. Long story short, after bringing in a few pool builders to bid, this year we finally CLOSED the chapter on any consideration for a pool in our backyard. So now what?

Seeing that a hot tub may still be within our grasp - we started researching all options, online ratings, Costco deals whatnot - but again our 'unique' backyard issues prevented us from considering big box stores because of their curbside delivery policies, the warranty also were less than ideal and admittedly we needed an expert opinion from someone who can actually see our yard and give us ideas and lay out potential gotchas in the whole process of setting things up.

We contacted Premier Spa because we liked the Bullfrog spa jetpacks and have been impressed with the online information and reviews for the product. We also saw the Premier website and it had a wealth of information to digest and we were impressed with that as well. In this internet age, there is no excuse to skimp of details and frequently asked questions to be accessible online. The Angie's List reviews all checked out - so the only thing to do was make the call for someone to do a site visit and from the vibe we get see if we can move forward.

It may have been Jose who I talked and explained our predicament to. He suggested that Bill (the owner) would be the guy he would send to look at our properly given our challenges. I guess it works out since whatever the owner commits to happens (no reneging saying ?Well, yes, but after I talked to my manager, he said??)

We recently had a few contractors over to bid and have developed varying degrees of dread, annoyance (ticks/allergies) at their selling tactics and BS ...enough to make us not want to do any home improvement projects ever that required outside help. Bill came by and we were really very relieved by his easy going, no rushing ,no pressure style - very informative, and best of all, experienced with 'challenging' delivery logistics like ours. No talking down to us, or this high and mighty 'I am the owner' vibe, and he patiently answered all our questions. He also mentioned about the salt water system and that really got us excited. He was able to impart their commitment to customer satisfaction and support, innovation and getting the job done no matter the challenge. The price was also another consideration that made this project DOABLE in our book. It is not the cheapest mind you but after all the research you just know you get what you pay for. He just didn't come across as nickel and diming us with every bits and pieces.

With the information on this we went ahead took advantage of the special they had on the Salt System and bit the bullet. I did a wet test to make sure I was happy with the jetpacks and Bullfrog itself. Ray assisted us with the selection and demonstration on the features ? he was also very professional, patient and thorough. Bill came back one more time to make sure placement in the new area we settled on worked for the size we needed, and double check the access requirement that size would require. We ended up having to get a smaller tub to minimize the challenge/work of having to tear down fence posts - the smaller tub A6L would fit a standard 36 inches fence gate that our neighbor was nice enough to give us access to. We then only had to take out a fence panel between our properties to get access to our backyard. Then there was the ramp they had to use to get down to the patio where the tub would be installed. This required a few extra folks to accomplish - but was still cheaper that the crane option (had that even been possible given, again, our property and house layout and height etc. Our next house, I swear, will be one story and totally flat everywhere!)

The tub itself had to be made at the factory (aside, there is an interesting YouTube video showing how Bullfrog tubs are made in the factory), but it was ready a week or two sooner than we were ready - since we had to get bids on the electrical what not. One expense we didn't expect would be so much was the electrical setup - we ended up having to replace our main panel in addition to the tub wiring itself since our current panel had no room to accommodate the added 250 v. We got from 2k to 5k on the bids for the entire work. Just mentioning it as another cost to consider. We wanted electrical to be through the attic but that was the more expensive route. So yeah, since the main panel was on the total opposite side of where tub was that was also another costlier thing.

Anyway, now we have the tub installed. Hubby said the delivery guys were very nice. We have used the tub twice now and it?s really nice since it?s been so cold. I know, it really sounds counter intuitive to not use the tub when it?s so cold outside, but you try getting out of a toasty tub to a 32 degree outside temp, you will learn quickly to be more patient and wait for at least a 50 - 60 degrees outside temp next time. I notice I sleep better afterwards and my chronic lower back pain is really helped by the therapy jets. The smaller size actually ended up being perfect for the three of us who would be using it 99% of the time. We are also shorter folks so the ergonomics works out better. We also have more room in our tight patio as a result.

I would say in closing that in this case, no matter how cost conscious or internet savvy you are, a local dealer definitely is worth their weight in gold (especially a great one like Premiere) when it comes to hot tubs ...especially in our case. Bill and Ray were so easy to deal with, were very responsive and were a pleasure to work with. If only more local folks were like them, we'd never dread hiring out folks to do other projects we've been putting off.

SORRY this got so long but when I have to pay a monthly fee to a site, I want to get as much review information on something that cost a lot of money.

C.F. | November 21st, 2014

You should buy your hot tub from Premiere, they are awesome! Jose was extremely helpful, knowledgeable and patient. We decided to go with Bullfrog based on Premiere's recommendation and we could not be happier. Look no further, buy your next tub from these guys!!!

David T. | November 4th, 2014

We got rid of our old hot tub. We went to Premiere for our new one. Very helpful and were really busy for a Tuesday. They had good energy, were fun and professional. We ordered a "Bullfrog" to fit our needs. We will use them again and would definitely recommend them for sales and service.

G.R. | October 15th, 2014

Like many others I also had a great experience buying a hot tub from Premiere Hot Tubs! My experience was great on two counts. First, Jose, the sales person, did a superb job of walking us through every aspect of every option. Second, he also listened really well and helped me find the right tub for me. While I really liked Bullfrog's innovative design, based on his recommendation I water-tested the Marquis line, which offers a much more sophisticated massage. Since I really wanted to buy a Bullfrog, I went back and forth between the two spas several times, and just loved the high quality massage experience the Marquis delivers. I have spent a great deal of time researching massage chairs and was truly impressed by the Marquis. I highly recommend it to anyone who is looking for a real massage experience from a spa.

Vi R. | September 25th, 2014

Premiere Hot Tubs is most definitely the place to go to purchase your hot tub. After shopping around in many different shops in the Austin area, it was a great pleasure meeting and working with Jose who is very helpful super friendly and knowledgeable about hot tubs. We purchased the Bullfrog model R5l which will be delivered next week. Start your search for hot tubs with Premiere and save yourself some time and energy. I will definitely recommend them to my friends and family. VERY SATISFIED CUSTOMER.

Charles O. | September 11th, 2014

We are very happy with our experience with Premiere Hot Tubs. We did a lot of research before such a large purchase, and ended up selecting a Bullfrog Spa, model A8L. Jose Garcia was extremely helpful during our purchasing process. He was very knowledgable and professional but there was not a lot of sales pressure, which we greatly appreciated. He was always very responsive both in person, over the phone and via email. Our spa was delivered on time as promised and we were extremely pleased.

We waited to write this review until after our first service call, which was last week. A part needed replacing (under warranty) and a technician was sent out within 5 business days. He arrived on time as scheduled, and he was able to fix the problem on the first visit. We could not be more pleased with our experience to date with Premiere, and we would recommend them to anyone in the market for a hot tub.

K.O. | August 28th, 2014

Bill and Jose at Premiere Hot Tubs are super knowledgeable and dedicated to making sure one gets the right hot tub. If you want to buy a Hot Tub, pay Bill and Jose a visit to learn about the products and even try a demo in the water!

Ernesto Del Valle Lehne | August 24th, 2014

Made visits to 3 local hot tub suppliers trying to decide what we wanted in a hot tub, Premiere was the second and then the last (forth) as we decided they were the right supplier for us. Jose was professional and low key, with no sales pressure, just hard information on what they had available. He suggested a wet test, which sealed the deal when we found the jet packages and size that we wanted. Placed the order and had an expectation for delivery by August 1st. The delivery department kept us updated, but erred on the expected date and had to scramble to deliver before our surprise departure for Italy. The delivery team arrived on time, was outstanding in there assessment of the site, and thorough in their directions for start-up of the system. One small defect was noted, and service has been scheduled.

E.S. | August 20th, 2014

All went well. The business did try to delay delivery, but in the end delivered only a few days late. The set up team was excellent. They were friendly and took great care in setting up the tub and explaining operation of the tub.

P.W. | August 20th, 2014

I bought a hot tub from them which they also delivered and setup for me. The instructional walk through that they offered was very informative and thorough.

S.M. | July 28th, 2014

Spa was delivered on time and delivery guys were super courteous. They explained in detail how to fill my spa and adjust chemicals. As of right now waiting on electrician to connect power, but can't wait to start enjoying. Thanks for the frogs!

Description of work:

I knew I wanted a Bullfrog spa after doing research on spas. Premiere Hot Tubs is only place in town that sells Bullfrogs so I was expecting a huge sales pitch. I was very pleased that didn't happen. Jose was friendly, knowledgeable and informative, but never pushy. It took me a few trips to the store before making my final decision and Jose and Bill were very patient and answered every question.

D.W. | June 20th, 2014

Premiere Hot Tubs is the place to go for a hot tub. Jose, my salesman was knowledgeable, patient and never pushy. This was a big deal for me, so I did a lot of research before going shopping. I read many reviews on and the name Bullfrog kept coming up with great reviews. Everything I read about Premiere, let me know it was the place to go to. Jose, was so helpful on my many visits. He made suggestions and helped guide me in picking out the best tub for our needs. My husband was a little reluctant about the purchase, but agreed to go check it out. We decided to purchase the Bullfrog and I am so glad we did. We even went with a larger spa than we first thought we'd need. We love the open concept and the versatility of the jetpacks. I love the powerful jetpacks and the fact that the pressure is adjustable. This is not a wimpy whirlpool. It is powerful and therapeutic. Love, love, love my Bullfrog!

Lynda Bartley | June 4th, 2014

We bought a Bull Frog Hot Tub from Premier last year and have it enjoyed using it almost everyday! The salesman, Jose, gave us exceptional service and was extremely knowledgeable. We had an issue with our tap water that was being exposed to phosphates and he helped me numerous times to figure out how to resolve it. We love the bullfrog tub and have not had any problems with it whatsoever. It was the best purchase we have made and I highly recommend buying from Premiere Hot Tubs! Vicki P.

Vicki P. | June 2nd, 2014

Excellent service. excellent sales staff. Very knowledgeable and with a no rush to sell attitude. The staff is what sells the tub. Explained everything to us and kept us informed while our tub was built and delivered. I have owned two other hot tubs and our "Bull Frog" tub is the best

Description of work:

What a great hot tub. Easily beats out any others. You cannot go wrong with this company. From our first phone call to the delivery they out did themselves.

J.K. | May 18th, 2014

We had an amazing experience at Premiere Hot tubs. Jose was so knowledgeable and helpful for the moment we stepped in the door. Such a nice and honest person. Ray was great in setting up the delivery . And Phil was so professional and respectful when delivering the Hot tub. The hot tub itself is outstanding we purchased the bull frog. It's is like getting a professional back massage every time. We will definitely recommend them to all our family and friend.

Kellyann C. | May 17th, 2014

We purchased a Bullfrog spa from Premiere Hot Tubs of Austin. They did an excellent job of walking us through the process, and everyone involved was professional and very willing to help where we had questions. They then delivered the spa to Houston, and upon delivery gave us further information, help, and support. Overall a very positive experience with this company, and will highly recommend them for anyone thinking of purchasing a spa.

M.O. | April 28th, 2014

The entire process so far has been nothing but smooth. The sales showroom was fantastic. We were able to test our model inside while it was storming outside. The built-to-order hot tub was actually completed and delivered to the showroom a couple of weeks early, and they stored it for us while we got our house ready for it. The salesperson (Jose) was knowledgable and helpful in selecting our model. The owner (Bill) was kind enough to walk us through all of the requirements and give us advice on the best way to level and set the hot tub on the ground so that we could design our patio accordingly, and the logistics coordinator (Ray) was very attentive in following up with us to select a time to install without being pushy.

G.C. | April 24th, 2014

We have had three Hot tubs / Spas in the past 25 years and consider ourselves knowledgeable buyers. The experience with Jose our salesperson at Premiere was fantastic he was very courteous and informative. Do not be fooled by bells and whistles on other hot tubs.....stereos...fancy lights...don't mean anything without quality. Bullfrog is the best I have seen by far. Michael V

Michael Van Berg | February 20th, 2014

These guys continue to delight this happy customer.I needed to replace a hot tub in a very tricky location at my lake house. Looked at all the dealers in town and very few carried models that could meet my needs. I sat with Bill and he figured out the ideal model and then worked thru every detail to make it perfect - complex shape, difficult to store the cover, really tricky delivery location, likely to sit unused for weeks at a time. You name it, he had a solution.About 6 months after installation, I thought I had a big problem with the water chemistry and scale build-up. I took a sample into the showroom and Jose ran a complete analysis, told me the problem (pH too high) and gave me a couple fix suggestions (much more than just "add a capful of pH-down").I don't expect I'll need to go back, but if I do I'm confident they will continue to treat me right.

Frank M. | February 14th, 2014

Great. Hot Tub went in on raised deck about 4.5 ft of f the ground. They brought extra men to lift it up & in the hole so the hot tub is only 8 inches. Above the deck.

G.K. | January 19th, 2014

Top-notch service from first to last.

C.B. | January 13th, 2014

Our experience at Premiere Hot Tubs was entirely first class. We visited the showroom on a couple occasions to look at tubs and discuss details. Both times Jose helped us; he was very helpful deciding what features we really wanted and what tub was the best fit for us. Does Jose think the brands Premiere sells are the best? Of course, but I felt he was very frank and honest about the differences between brands. Jose helped us get just the tub we were looking for.

Our order was scheduled to take 4 weeks to fill. Fortunately things were ahead of schedule and our tub arrived in Austin after just 3 weeks. The delivery team was easy to schedule and frankly, really helpful and professional young men.They got the tub in place and showed me, a first time hot tub owner, the ropes.

After the installation we followed up with Bill. Premiere Hot Tubs is a business that succeeds by bringing customers back again and again. They provide a level of service that makes you happy to recommend them to a friend.

J.F. | December 16th, 2013

Thank you Premiere Hot Tubs! My back and legs thank you too. Your sales personnel helped me find the right tub, and your delivery / installation folks did a great job of placing the tub as well as instructing me on its use and care. I use the tub almost every single day. It is a godsend for runners and frequent exercise folks.Thanks again.John

John M. | December 13th, 2013

Everything went according to schedule, except for a delay in production at the factory due to an unusually high number of orders. The delivery was prompt and the installers were professionally competent and very courteous.

C.K. | November 11th, 2013

Although we had enjoyed hot tubs at resorts, we had never considered owning one until recently. After several visits to Premier Hot Tubs we decided that a Bullfrog tub might be just the thing for our aching backs. It has proven to be a terrific decision. Bill Meyer and company provided outstanding service, answered all of our questions, and helped us select the perfect tub. Since Bullfrog custom builds each tub and allows you to select from an assortment of jet packs, we took the opportunity to see a variety of different jet packs in action on the showroom floor and then picked an assortment for our tub that we felt would be most beneficial.

When it was time for delivery, Bill built a custom ramp that enabled him and his crew to lift the tub up onto the ten foot high deck; they used extraordinary care and accomplished the installation without so much as a nick to tub or deck. His folks checked everything out at the time of installation, gave us an excellent detailed presentation, and came back a week later after we filled the tub to make sure that we were using all of the products in our six month starter pack properly and that the bromine, pH and other levels were optimal.

The big surprise came the first time we used the new tub. Unlike the tubs we had used at resorts, which were fun but usually not terribly therapeutic, this tub turned out to be the best of all worlds. It combines beauty, entertainment (the varied colored light displays are fun at night under the stars ), and, best of all, does a really outstanding job relieving aching muscles. We use it virtually every day, having discovered for ourselves that time in the tub after a long day at work feels like a mini vacation and melts away stress. Great product. Great service.

animagus06 | November 4th, 2013

They did a great job for me. They really know their product line and did a good job of getting me into a product that I needed and wanted to have. They have helped me out with all the technical issues that are associated with installation. I had a different kind of installation situation because I am building around things in my backyard so they were helpful with that. They currently are storing the product for me and will be delivering it in the near future.

D.O. | October 31st, 2013

I could not be more pleased with every aspect of the service provided by Bill and his staff at Premier hot tubs. I did a lot of research to replace our old spa and came in knowing what I wanted and was prepared for a sales pitch for a more expensive spa. Instead, Bill went over the details of the spa I had chosen; answered all my questions; and provided me with all the paper work and referrals I needed to complete the transaction. He was friendly, professional, and extremely pleasant to work with. He even came over to my home after the contractor removed the deck around the old spa and the old spa had been removed to assist me in determining what I would need from the electrician. When I was called away in the middle of the project for a family emergency, Bill coordinated with my contractor to make sure the new deck was installed properly. He even provided a one-on-one "spa class" at his store during which he went through the process of getting the spa chemicals initially set and went over the recommended maintenance procedures.

There were no surprises or hidden fees. He did exactly what he said he would and did it extremely well.

Clearly, he knows he has an excellent product because I LOVE my new Bullfrog Spa!! But I also am very impressed with the service and attention to the customer that came along with the purchase. If I could give Premiere Hot Tubs an A+ I would.

Description of work:

Delivered and installed new spa: hauled away old spa; provided detailed instruction on use of spa and chemicals; in addition, provided referrals for electrical work and coordinated with my contractor who was rebuilding deck around the new spa

D.L. | October 16th, 2013

Awesome - the whole experience was extremely professional - obviously done this a long time and knows what they are talking about.

C.D. | October 7th, 2013

Great service and wonderful product! ( Bullfrog hot tub)These guys will work with you every step of the way. They will answer all your questions and keep in contact with you until the job is finished and everything is to your satisfaction. Thumbs up!

Jana I. | September 18th, 2013

Bill and his staff are great! Great hot tub, great customer service and great buying experience! A+!

R.B. | August 12th, 2013

Two years of chronic repairs on an old spa left me with PTSD (Post Traumatic Spa Disorder). By this time, I knew enough about spas to build one, and had completely lost faith in the Spa/Hot Tub Industry. Enter Bill and his team at Premiere Spas. We were very detailed in our questioning, and the install was going to be tricky. Start to finish, Bill and Ranae dealt with our volleys of questions patiently and thoroughly; but most importantly, they actually LISTENED to our needs. This was a big investment for our family, yet hydrotherapy is important and necessary to us- we REALLY needed a new spa. Throughout the process, Bill and Ranae's response time was fast, their information accurate, and their attention to detail truly exceptional. Bill gave me the opportunity to meet the two men leading the install team. I use the word "team" because the install involved six men lifting a 500lb spa up a hill, through a narrow gate, over rocks, around a water feature, and to a tight install location between a tree, a rock wall, and a fence. These two leading men were also patient, thorough, and hard working. As the spa was unpacked, we learned the manufacturer sent the wrong spa cover. Premiere Spas had the correct cover delivered in less than 10 days, and let us use the wrong cover until it arrived. Exceptional. Then, the manufacturer was nearing the end of the 6-8 week window to send a $500 rebate. When I let him know, Bill called the manufacturer and had the check delivered the next business day. Wow. We are thrilled with the quality of our new spa. It does everything Bill said it would do. Bill owns Premiere Hot Tubs: he takes pride in his company and delivers a level of service I thought extinct.

Description of work:

Premiere Spas removed a very old hot tub from a difficult location, and installed a new spa in the same difficult location.

T.G. | July 31st, 2013

After spending a few days at Sol Duc Hot Springs on the Olympic Peninsula, my wife and I realized that hot water hydrotherapy was maybe everything it was cracked up to be! Suddenly, we were in the market for a hot tub. After some research on the web, we went to Premier Hot Tubs to check out their Clearwater Spas and Bullfrog hot tubs, both very highly rated tubs.

We got excellent service from Jose Gracia, the salesperson we talked to at Premier. After some discussion and checking out hot tubs in their showroom, we decided on a Clearwater Spas XSR76R Signature 3-person spa. We paid half down and they said it would take "about a month" for it to be built by the factory in Washington State and delivered to them. It took about 3 weeks.

The delivery went smoothly. I asked them to throw it in without extra charge as part of the deal (it is listed @ $395) and they did, with no hesitation. On the same day as delivery of the spa, our electrician set up the line (you need a dedicated 240-volt line run through a GFCI breaker and into the spa) and in a few days, we were in it! Yes, hydrotherapy in that spa is everything we thought it would be!

Even with the detailed set-up instructions sheet from Premier (mostly to apply and measure the supplied chemicals) and the manual from the manufacturer, I still had questions, which I emailed to Jose at Premier. He answered every question quickly & knowledgeably. Extremely helpful. I only had one problem -- the spa light would not turn on -- and Jose said he would set up a service call to have somebody come out and fix it. (We have a 5-year parts and labor / 20 year body warranty.)

So, all in all, based on our experience so far, we are happy with our Clearwater spa, happy with Jose Gracia (yes, that name is spelled correctly) and happy with Premier.

Description of work:

We purchased a Clearwater Spas hot tub from Premier. They also provided delivery and answered questions relating to startup.

G.B. | July 25th, 2013

Knowledgeable and delivered as promised.

H.D. | July 22nd, 2013

Overall, it was an easy process. We had a few issues once our spa came in but everything was handled nicely. We now have a wonderful spa that we enjoy frequently. Maintenance has been easy and we are very pleased with our purchase.

C.G. | May 1st, 2013

Quality Excellent Appeal Excellent Service Excellent

I thank Premiere Hot Tubs for helping me choose the highest quality tub that money can buy. The Bullfrog tub is wonderful -- I couldn't be happier. The guys at Premiere helped answer all my questions and helped me understand the difference in the products that are out there. Let me tell you right now -- listen to these guys. They are right. I've gone through a nightmare before I did more research in tubs and found Premiere Hot Tubs where they showed me the product I was looking for. The nightmare was buying a tub from a company off the internet because it was "cheaper". It was still a $4000 tub mind you, but the thing leaked multiple times after just 3 months of using it, and the manufacturer wouldn't uphold the warranty. It was a constant headache for me and a huge costly mistake. As I learned, many of these cheaper tubs will do that because of the cheap construction techniques -- just ask Bill in the store, he even has a cutout example of what happens to most tubs. Needless to say, these guys were extremely helpful. My whole family was able to do a "wet" test on the tubs on a SUNDAY MORNING to work around my schedule. THAT'S amazing service! Any time I have a question about the tub, they gladly answer it even a year now after the purchase. So if you are searching for a hot tub and want it to last longer than a couple years, take their advice and take mine -- DO NOT GO FOR A CHEAP PRODUCT with cheap construction. It will leak. My thanks to Bill and everyone at Premiere.

Jay Hoelscher | March 5th, 2013

I had ordered my Spa directly from the manufacturer and had it all set up at my home, but I have no experience or a clue how to deal with the chemicals for a spa. I tried learning how to deal with the chemicals online but everything seemed very overwhelming. I went to premiere hot tubs and someone helped me out and set me up with everything I needed. I was basically taught the basics for the chemical maintenance. The man was super friendly and helpful even when I did not buy my spa from them. I was in and out in probably 10 minutes. Very good customer service. You will not regret it! I wish I had bought my spa from them. See all of our Yelp reviews on Yelp by clicking here.

Carla L. | March 1st, 2013

We knew nothing about a hot tub other than we wanted one. Bill answered all our questions, and emails ensuring we got the best deal and product for what we needed and not what we wanted. Very friendly company to deal with to include the delivery guys who were very professional, and accurate on time as scheduled. They also answered any questions we had and ensured us if we had anymore after they left that Bill would be the man to talk to. If you are looking for a spa my best advice is to see Bill at Premiere hot tubs in Austin.

J.C. | February 10th, 2013

Went great! great advice and great resources provided - Roberto deJesus for stone work and other placement issues and A&C electric to do wiring.

M.C. | January 18th, 2013

My wife and I purchased a Bull Frog Spa from Premiere Hot Tubs at the San Antonio Home Show last September.As first-time buyers, I'll admit to some trepidation about the process. I began by searching for general information on the internet. I found my way to your website and your shopping guide which is wonderful. The guide made it easy to understand the differences between the various brands of hot tubs out there and what to look for. As I kept reading and searching, I kept coming back to the Bull Frog product. When we decided to visit your showroom to actually see what you had and what else we could learn, we found Jeff to be extremely helpful and patient. We had never actually shopped for a hot tub before and he educated us very well. At no time did we experience any pressure to buy, and we really appreciate the fact that he told us about the specials that would be available at the home show; the savings were worth the wait. Based on Jeff's guidance and the information on both the Bull Frog and your web sites, we were able to have an electrician install exactly the right 220 volt setup before delivery of the spa and arrange for him to be there when the spa was delivered to complete the job. It all worked out great. Kensey was also very professional and a pleasure to deal with when arranging delivery. Steve and Mitchell were great! They were courteous, friendly, and obviously well-trained professionals. They were not only very efficient, but continued our hot tub education during the set-up process. It was a pleasure to deal with every member of your team. Rest assured that we will not hesitate to recommend your company to anyone we know who is in the market for a new spa!

Scott H. | November 12th, 2012

I am very happy and completely satisfied with my experience buying a spa from Bill Meyer and his team at Premiere Hot Tubs in Austin. At the start, their website has a great amount of information to get you started. When you visit the showroom, Bill has a great deal of knowledge and expertise and can answer any questions. Prior to the purchase, we wanted to make sure it was the right spa for us. They set us up for a wet test and we knew we had the right model.

When my spa was delivered, it had to go through a tight squeeze to get into our sunroom. The delivery team did a great job getting it placed correctly and walking us through what we needed to know for maintenance. When all was done, I noticed that a factory option we had ordered had not been included. The Premiere team could not have been more accommodating to make things right. Steve ? the spa technician ? came back the next day and was able to get things exactly as ordered. The great service we received on day one and day two made us very confident that we chose the right company to buy from.

We are using our St. Andrew Clearwater Spa almost every day. We could not be happier with the model we chose or in doing business with Premiere. I would recommend them without any reservations to anyone looking into buying a spa/hot tub.

J.M. | October 31st, 2012

Premiere Hot Tubs in Austin is by far the best place to buy a hot tub in town! I started my search online, of course. Their website has the most in-depth information and comparison charts out there. It's also clear and easy to navigate. I stopped by the store, without an appointment mind you, and they were very informative and helpful without once being pushy. On the first visit I got some ideas as far as features I should consider, quality of build, ease of maintenance, and price, etc. Then I went and visited a few other spa places. Lo and behold I found myself back at Premiere and made my purchase without hesitation. I feel like I got the best bang for my buck with the Clearwater Spa brand. The buying experience was a breeze. Scheduling and delivery was a snap. It's a beautiful hot tub with all the features I wanted and I love it!

Rita R. | October 29th, 2012

Stopped by today and spoke with Jeff. He is extremely knowlegeable about hot tubs. A true asset to the business. No pressure selling, just very informative. I'll likely be buying my hot tub here!

Note from Premiere Hot Tubs: Charlie did purchase a hot tub with us in Jan. 2013.

Charlie G. | October 3rd, 2012

After two years of researching spas/hot tubs, we bought a Bullfrog Spa from Premiere. They were recommended to us by a friend who was thrilled with this type of spa and the versatility of the jets. Bill was very knowledgeable - both about his spas and others - and provided a wealth of independent information for additional research. We did the wet-test and kept him past closing time with a lot of questions. He was patient and seemed to really love making us as knowledgeable as he is.

After reading the information he provided and going back to other spa companies, we returned to Premiere and bought our spa. Bill had provided information about an upcoming sale, so we could plan a time to buy with this discount. He helped us get the most spa options with our budget.

They stored the spa until our deck was ready. Bill came to the house for an on-site installation inspection and when the spa was delivered, there were no issues.

We are enjoying this spa daily and are highly recommending the services of Premiere to everyone! Description of work:

We researched spas/hot tubs for two years and went to several dealers. Upon a friend's recommendation, we went to Premiere to check out the Bullfrog spas.

We bought the Model 462 from Bill and had it installed on our new deck.

J.G. | September 7th, 2012

Excellent information to help choose brand & model of hot tub. Bill is very knowledgeable. I did a lot of research before narrowing down to the BullFrog spa.

K.N. | August 28th, 2012

We bought a bullfrog hot tub from Premier in Austin Texas last June. After shopping around in many different shops, it was a great pleasure working with Bill and Premier Hot Tubs representatives.In addition on how professional the salesmen were, they were very knowledgeable and honest. It was very clear that they care a lot about customer satisfaction not just profit.Bill made the purchase experience very enjoyable and we left the store very satisfied :-)Thanks Bill!

Sam T. | August 16th, 2012

When my husband suggested we go to Premiere Hot Tubs to look at hot tubs I thought it was just that "a look". Before I knew it Jeff had been so helpful and informative that Dan started talking about purchasing one of the Bullfrog models. Being the personality that wants to research every large purchase for weeks, I just knew that we were making a mistake making this decision so quickly. I admit that thought I had was completely WRONG! Jeff was amazing. He answered all of our questions and spent all the time we needed to make our final decision. From the electrician they referred to the men who delivered the hot tub the experience was exceptional! I have been back to Premiere twice with water questions and Jeff has always been very helpful and informative. WE LOVE OUR BULLFROG! Look no further. Go to Premiere Hot Tubs and ask for Jeff. You will not be sorry!

Becky Matthews | August 15th, 2012

Premier was the first dealer I visited knowing they would probably be more expensive. We met with Bill Meyer in their showroom. I was first impressed by the fact that they carried only 2 product lines. Bill took a lot of time explaining all the details of each manufacturer and more detail once we started leaning towards Bullfrog. It was easy to tell he really knew what he was talking about and not just trying to sell us on a bunch of numbers and facts. He took his time with us, answered all our questions, and there was absolutely no pressure what-so-ever.

After Premier we visited 2 other dealers which simply made the choice that much easier to go with Premier and Bullfrog...they just don't compare unless you really want a low quality spa. I exchanged several emails with Bill with follow-up questions and went back to the store the next day. We worked up a deal and I placed the order for the spa and was told it would be 3-4 weeks for delivery.

It was 3 weeks when the spa came in and I arranged for delivery/setup on Friday the 13th. Right after the 2 man crew arrived the rain started but they kept working. It was pouring and they kept on working. They didn't stop until the spa was installed and ready for the electrical hookup. Bill had recommended an electrician they often use and he showed up shortly after the delivery finished. The rain had stopped but everything was soaked. He still completed the hookup and we had the spa filled and running in a few hours.

I was extremely impressed from start to finish of the entire process of purchasing, delivery and install of this spa and would recommend to anyone they at least visit Premier if shopping for one.

C.H. | July 19th, 2012

After doing our research for a new Spa we were very interested in the Bullfrog brand. We made the one hour and fifteen minute trip to the Premiere office in Austin to meet with Jeff who we had talked to a the San Antonio Home Show a few months before. Jeff was very knowledgeable about his products and very professional with us.

After returning home we had several email conversations with Jeff where he answered all of our question. We went back to the store for a wet test (I'm telling you this is a must if you really want to know how a tub will work for you). Jeff installed a few other jet packs that were not in the display tub to insure we had tested out the available jet packs we were interested in. We then worked with Jeff on the options and pricing and made the purchase.

The spa was delivered on time by a very professional crew. The only surprise we had was there was never a followup call to us after the install to see how things were going with the new spa. I must admit though that followup after the sale doesn't seem to be high on vendors list any more. We have also done other remodeling on the house the last 5 months and only 1 of 6 vendors has done a follow up with us after the jobs were done. We have had the spa over two months now and use it every day and have not had any problems with it.

We do highly recommend Premiere Hot Tubs if anyone is looking to purchase a Spa.

G.R. | July 13th, 2012

I was offered a 'free' hot tub as long as I could unhook it and have it moved. I had already had my handyman attempt unsuccessfully to move this large seven seater once when I called Premiere Hot Tubs and inquired about relocation services. They really came to my rescue! They were able to pick up the tub off a partially rotted deck, move it to their special trailer, and also take the cover lift apart so the cover could move easily. Once at my home, they easily moved the tub to it's final destination. Throughout the process, Steve made sure to point out small things, and made other adjustments that would make using and servicing the tub much easier. I wish I had called them first!

A.C. | July 10th, 2012

This was our first hot tub, so they were very helpful with making our selection. They weren't out to make the most expensive sale, just wanted to make us happy customers, which we are. They found several ways to provide us with discounts, as well. They gave us names of electricians to do the prep work, they arranged delivery, which was exactly when they said. I needed to call Premiere with questions several times after the spa was delivered, and they were totally knowledgable and helpful. The whole experience was very pleasant. I plan to recommend them to all my friends.

T.F | May 24th, 2012

We first visited Premier Hot Tubs in the fall of 2011 as we were looking to purchase a new spa. We were really impressed with Jeff's knowledge and helpfulness. There was no hard sell, just lots of information on what to look for. We took all of the information home and did our research before deciding to purchase a Bullfrog spa. It was slightly more expensive than what we had originally planned to spend but the quality and reviews won us over.When we were ready to buy the tub we went back to see Jeff and were really impressed that he remembered our names and details as soon as we walked into the store (it had been almost 6 months since our first visit). We purchased our tub and arranged to have it delivered and installed by Premier. The tub arrived punctually and was installed as promised. The engineer was experienced enough to be able to work around a few issues created by our patio installation.We are delighted by the final result and use our spa almost every day. We have already recommended Premier to our friends and will continue to do so.

A.B. | April 24th, 2012

Shopping experience: I enjoyed shopping at Premiere Hot Tubs because the salesperson, Jeff, provided thorough information without using any hard sell techniques. He suggested hot tub models that would meet my needs and didn't attempt to over-sell me. Likewise, when Bill wrote up the order, he made me aware of upgrades in a matter of fact way and didn't try to sell me something that I didn't want. (Really -- in my experience, when a product can be upgraded, most sales people get pushy -- not these guys.) Both Jeff and Bill spent quite a bit of time describing the hot tub features and the history of the particular brand I was most interested in (I had done some research and made the choice to buy at Premiere because they carry the Bullfrog brand).

Installation: Steve and Mitchell were incredibly friendly and they got the job done fast. Steve patiently explained the salt system to me and I had no problems with following the direction he provided. Barry, the electrician with ac electric (Mike Short) was also incredibly friendly and did a great job.

Product: The Bullfrog 462 is easy to operate and has a lot of power. Because of the jet pak design, I was able to configure the tub with exactly the type of jets I wanted. Also, there is a lifetime warranty!

Post-installation: Jeff talked me through the steps to re-start the tub after the automatic safety feature kicked in as a check to the electrical system. As with the sale, he was friendly and patient.

M.O. | April 20th, 2012

I purchased my very first Hot Tub from Kensey at Premiere Hot Tubs in Austin. I didn't know anything about them when I walked into the store and Kensey was very helpful in explaining all the options and styles. Premiere Hot Tubs is one of the few companies in Austin that let you do a wet test. Kensey encouraged my wife and I to come in for one and I'm really glad we did. You really can't purchase a hot tub without a wet test. I quickly found the only tub for me (a beautiful Bullfrog 552) and with Kensey's help chose the perfect combination of JetPaks and options. A Hot Tub is a big investment and it really is important that you have as much as possible explained when you make your choices so that you won't be disappointed when it arrives. We were able to try out pretty much all of the options right there in the store and it made all the difference in the world. Kensey did a phenomenal job of answering all of our questions and guiding us to the correct decision. The Hot Tub arrived three weeks earlier than I expected, but this was great and Kensey was very flexible when it came to scheduling when it would be delivered. The delivery guys (Steve and Mitchell) really impressed me with the care they took in placing the Hot Tub precisely (to the inch) where I wanted it and making sure everything was perfect without one scratch to my new tub. If you've never bought a luxury tub before you'll quickly realize this is like buying a new car everything needs to be just right. It was great chatting with Steve about the new tub, I'm sure he's answered the same questions a million times, but he was very helpful and quickly put my mind at ease. It really helped that he was a lot more than just a delivery guy and knew these tubs inside and out. I've used it morning and night every day! I love it. I have spent more time with my teenage son and daughter one on one than I have for some years now that we have the tub. I have a form of arthritis that really impacts my lower back and the tub eases away my pains very smoothly. I can't imagine not having one now. Even my son has said he wants his friends over for a hot tub party! So it really is becoming the center of attention in our back yard. I'm glad I added the LightWave LED color changing lighting system as they really adds a nice touch in the evenings. When I've needed advice on chemicals and other issues with the tub Kensey has been there with help and smiley faces and has quickly put any issues to rest. I could not be more happy with my experience with Premiere Hot Tubs and look forward to many years of stress free living with my new tub knowing that they will be there to help me when I need them. I could not recommend Kensey and the team at Premiere Hot Tubs more highly the experience has been perfect. Thanks so much!

Andy M. | April 18th, 2012

We searched the internet and printed out an Austin route to do our comparison shopping. We were shopping for, quality, service and price and found all 3 with Jeff and Bill at Premier Hot Tubs. We knew when we stopped and saw the Bullfrogs that we didn't need to go any further. The tub is low maintenance with a great warranty. The advice and the assistance selecting our Bullfrog 362 was invaluable. With much assistance we picked our jet packs and attended the hot tub maintenance class which I highly recommend being a first time buyer! We know that if we have any aches and pains that our jet packs can't reach we can buy new packs at a low price and just switch them out. What other tub provides that function and service? The delivery and installation was timely and the crew was knowledgeable and courteous. Start with Premier Hot Tubs and save yourself some time and energy!

Julie | April 17th, 2012

After reading the reviews on Premiere Hot Tub we decided to go visit. This is our first hot tub buying experience so we were a little intimidated by the difficulty in sorting through all of the information floating around out there. Bill greeted us on our first visit and we found him to be very impressive & informative. One of the things that I liked the most is that he steered me away from a pricier option because it would not have been a good fit for us. He was obviously interested in educating us and getting us fixed up with the best option rather than getting us to spend as much as possible. After visiting a couple of other dealers in town, we found that the Bullfrog spa we were interested in was very competitively priced and was a better quality for the money than some of the others. We have made our purchase and are eagerly awaiting the arrival of our spa! Thanks Premiere for making this a painless experience!

Raegan B. | April 10th, 2012

Jeff was an absolutely wonderful help while my husband and I were hot tub shopping. We were not pressured in any way, and he was extremely knowledgeable and friendly. He is very knowledgeable on all of the spas that he sells, and he helped us select the one that was right for us. I will definitely be recommending him to my friends and family.

Stacey S. | March 23rd, 2012

I went to every hot tub place in the area comparison shopping for my purchase. I chose Premiere for several reasons. They keep some tubs in stock so I did not have to wait weeks after making my purchase to enjoy my hot tub. Their warranty by far exceeded anyone else's. I purchased my tub on a Friday and they delivered the same day, impeccable. The delivery crew was outstanding and very personable and knowledgeable. They took the time to show me everything I needed to know. Premiere Hot Tubs and Jeff Steinhausen are top of the line to work with, I would highly recommend anyone looking for a hot tub not waste time anywhere else.

Jenn Cash | March 19th, 2012

So, it is a little more than 6 months since Jeff sold us the Bullfrog 362 and I could not be happier. The unit is top of the line and as well made as I was led to believe in the online info and based on the additional info upon visiting PHT, there was really no need to go anywhere else. We purchased it and Jeff was glad to hold it for a month while we made preparation with a slab and pergola. Delivery was on time and installed in less than 1 hour. Using it is simple and after setup i was given some instruction on operation and upkeep. Jeff was very helpfull when I had questions and I have dropped by a couple of times for their precision water analysis. This baby is used every day and is my own private Onsen every morning. I cannot find ANYTHING even slightly negative to say about PHT. Please, if you are looking into one, visit them and buy a Bullfrog for cryin out loud! The warranty is the best because they are the best. Jet packs rock and are changeable. What can I say but relax, Jeff will take care of you.

Hilaire R. | March 13th, 2012

The People at Premiere were great. Not pushy and provided much assistance with all aspects of the sale including the process for exemtion of sales tax for medical purposes. Jeff Steinhausen was our sales rep and did an excellent job illustrating the benefits of each spa in the showroom. Again he was not a pushy salesman trying to sell us a spa that was more than we needed or could afford. He put us in the spa that was best for our budget and needs. The Bullfrog line of spas and hot tubs are a must see.

P.R. | February 9th, 2012

We bought a bullfrog hot tub from Premiere in Austin Texas about a year ago. After shopping around and enduring a lot of high pressure sales garbage, Premier was a welcome relief. Easy going, straight forward people, obviously expert at what they do, and no sales pressure of any sort. We have had no problems at all with the tub, and for each instance of routine maintenance the Premier folks have been friendly and helpful. Indeed they have talked us out of buying some products (from them) that they felt would be a waste of money. I am not at all a materialistic person, there are perhaps 4 objects that I have that I would miss if they were stolen. The tub is one of them, and happily too heavy to take. We use it every evening when it is even mildly cool, and many evenings when it is not. I have back problems, the tub is as effective as a half hour of yoga. If you are looking to get a hot tub (and if you have back problems, I strongly recommend it), you cannot do better than Premiere.

spike | November 28th, 2011

My very favorite new thing is my Bull Frog spa from Premiere Hot Tubs! This thing is incredible............it is sooooo nice. My wife and I did quite a bit of research before deciding to buy this brand and it has exceeded our expectations.Jeff at Premiere Hot Tubs is very helpful....from showing and describing the various models and features of the hot tubs to ordering, setting up delivery, and answering all those little questions after you get one home!Buying this hot tub was a wonderful experience from a great local business with an exceptional staff and a super product!

Ted S. | November 22nd, 2011

Our experience with Premiere Hot Tubs was fabulous! Specifically my initial contact was made with Jeff Steinhausen as i was seeking to replace our damaged in-ground hot tub outside. I received a thorough introduction to the Bullfrog line of spas along with all pertinent information so we could make an informed buying choice. Once we searched the marketpace, we decided that the bullfrog was perfect for our needs, especially since it has such great warranties - our previous spa was less than 4 years old and was already useless and had to be replaced. Jeff and Bill both came out to the house to help us solve the removal of the old spa and brainstorming the possibilities for where to place the new one etc. they hooked us up with two great contractors for electric and for doing the stone work around the outside. Both of these contractors were competent and helped us out alot with all the decisions. the project is completely finished and we are greatly enjoying our spa and the surrounding landscape!My husband and i would wholeheartedly recommend the Bullfrog line and Premiers Hot Tubs as the only place to shop for a spa!

M.C. | November 13th, 2011

Well, basically just did this in the box above. Overall, the experience was excellent!!

Description of work:

Bought the hot tub at a recent home show. Decided on a delivery date which was today. Everything went very smoothly. Window of delivery was 1:00 - 3:00. Jeff called at 1:30 to let me know they would be here at 3:00 and they did. Very professional and all questions were answered through the process. Very pleased with Premiere HotTubs. Just waiting on the water to get hot now!

A.E. | October 18th, 2011

We found Jeff Steinhausen and Premiere Hot Tubs through an internet search for a solution to spa removal and replacement in our backyard. Jeff and Bill both provided invaluable advice to helping us to choose the best spa for our purposes, staying within our budget, as well as helping us to get it done. using reliable and knowlegable contractors, along with jeff and bill's able advice, we are extremely happy with our choice of the bullfrog 262...we would wholeheartedly recommend them to anyone interested in a low maintenance, super high quality spa!"

MPC | August 28th, 2011

After going to most of the dealers in North Austin at least the one's that were open we went to Premiere last. I could not believe how poorly most of the other store's operated. Most stores constantly bashed the other companies. Most of them could not even answer simple questions about maintenance or pricing. I was actually thinking that getting a spa may be a bad idea. Jeff was totaly different. He was ready to answer our questions professionally usually before I finished the question. He was very experienced and never bashed the other competitiors. It was a huge relief to finally understand maintenance. He allowed me to test the spas and make an educated decision. Getting a spa was not as hard as I expected and we were enjoying it right away. The continued service has been nothing but spectacular. I can't wait to stop typing this and get in my new Bullfrog! Take care.

Guest26071 | July 23rd, 2011


Details : First time Hot Tub owners. After extensive research on the internet. We visited several Hot Tub stores in the Austin area, ended up at Premier Hot Tubs. Bill asked several questions to see what we were looking for and our needs. He very patiently answered multiple questions and showed us some models that were what we were looking for. Went home looked over the brochures, did some more research, even emailed Bill Meyer a couple of more questions which he answered within 8 hours. Returned to Premier and purchased the SportX 131 and an additional Jet Pack from Jeff Steinhausen, who proved extremely knowledgeable about the products. Kensey set up a delivery time for the following week. Wonderful experience highly recommended.

Ynning | July 10th, 2011

I am a cynical man. Bill proved to be trustworthy and knowledgeable. His recommendation of a Bullfrog 262 in Aug 10 has turned out to be an excellent choice. This guy really cares (but he is open about needing to make a buck or two). Thank you Bill!

Jablonski | June 10th, 2011

Our hot tub was delivered on the day and time as promised. Although we have had some minor problems with getting our salt system up and running on the tub, we have been very pleased with the quick and efficient assistance received from Premiere Hot Tubs. Premiere Hot Tubs also offers Saturday seminars for spa owners in order to assist owners with operating their tubs, chemicals, etc. Because we live 1-1/2 hours from the company we are unable to take advantage of this service, but feel it is a great idea. I recommended to Jeff that they videotape one of these sessions and offer the video to their customers who either live out of town or can not attend the Saturday sessions. I certainly would appreciate some additional help with the spa chemicals!

I have already recommended Premiere Hot Tubs to some friends and would not hesitate to use their services again.

Description of work:

I shopped for a hot tub for a few months before going to Premiere Hot Tubs. When I visited with Jeff at Premiere Hot Tubs I was very impressed with his knowledge, professionalism and the company's display of the tubs. Jeff provided a nice brochure with information on the hot tubs that their company offers, the salt water system and comparisons with other brands. This information was very helpful in making my decision. A few weeks later I brought my husband with me and we both were pleased with Jeff, the company and the two brands of hot tubs they offer. Jeff did not rush us and allowed us to sit each of the two brands of hot tubs that they offer in order to get a better idea of which tub we preferred. This is an EXCELLENT service to prospective buyers!! It is the only true way to "feel" the experience you will have with the tub and decide whether it is what you are expecting or not. We decided on a Bullfrog hot tub which was delivered to our home (about 1-1/2 hours from their location).

D.L. | June 4th, 2011

I had been looking at new hot tubs for several weeks. I went from one dealer to the next and still didn't have a clear picture of what I really wanted. Then I walked into Premiere Hot Tubs. I was greeted promply and professionaly. Every question I had was answered to my satisfaction which resulted in me finding the hot tub I was looking for. Jeff worked with me and had me feeling comfortable about the whole purchase. Premiere Hot Tubs is top of the line from purchase all the way to delivery. Save yourself the time and effort and make Premiere Hot Tubs your first stop.

Marshall | April 5th, 2011

My husband and I were recently in the market for a hot tub. We visited Premiere Hot Tubs in search of information. Bill and Kensey were very helpful and informative and helped us to make an informed decision on the purchase of a hot tub. We ended up purchasing a Bullfrog series I 562 and love it. The salt system is great - no chlorine smell and we really love the multiple JetPacks that we were able to pick out to place in our hot tub and the LED lights are awesome!. What a relaxing way to end the day after a long day at work! Bill and Kensey have been very diligent in answering our questions and making sure that we are happy customers. We would definitely recommend purchasing a hot tub from Premiere and would highly recommend the Bullfrog spa.

Kathy | March 21st, 2011

My wife and I recently purchased the Bullfrog 251. It was delivered and setup today. We haven't had a chance to use it yet, although by this coming weekend we hope to be soaking in it. We chose Bullfrog and opted for the Salt System. Bill and his staff are wonderful to work with. Even the delivery folks were informative and pleasant. Thank you for serving a super product like this for the Austin area. We look forward to a long relationship with Premiere Hot Tubs.-- Jim Ohlson

Jim Ohlson | March 9th, 2011

We had a wonderful Hot Tub when we lived in New York and I was a bit skeptical about finding one I liked as much now that we moved to Austin. But I am very pleased with the one we bought at Premiere Hot Tubs. The jets are super (even better than the other one we had) and it all functions very well. The service and advice that Bill gave us throughout the purchase and afterward has been excellent. The information was very complete and I never got a feeling of being pressured or manipulated. Bill is enthusiastic and very knowledgeable but very respectful of our concerns. If you are interested in a Clearwater or Bullfrog spa then this is the place to go.

Lucy A. | February 27th, 2011

Great Products, Terrific Customer Service, One of a kind....

My wife and I purchased a Clearwater Spa from Bill over a year and a half ago and recently we experienced a warranty issue which we thought would take up to 1-2 weeks to correct. Needless to say, I e-mailed Bill at 8:15am with my issue and he was able to pinpoint the problem based on the error codes I was receiving and also how the hot tub was operating/functioning. Believe it or not, he had a technician out that afternoon between 1pm-3pm to fix the warranty issue and my wife and I were able to use the Hot Tub that very same night.

Overall, our Hot Tub pre-purchase experience and post-purchase experience has been phenomenal at Premier Hot Tubs and when we go to purchase our second Hot Tub I can guarantee you I will not look anywhere else.

Bill and Kensey are definitely passionate about what they do and it shows... Thanks!

mwm9700moore | February 23rd, 2011

Shopping for a hot tub can be harrowing, since no two dealers in most towns carry the same brands or lines of hot tubs. But these guys are GOOD! You can find on their website a lot of information about the features of hot tubs that buyers should consider, without excessive bias toward the lines they sell. They carry only two lines, Clearwater and Bullfrog, but they have many models of each on the floor of their large showroom.

Bill, the lead salesman, offers low-pressure information on any question you might ask, and he sets up tailored courses on Saturdays on the "care and maintenance" of the systems. We purchased one from the floor, asked to have it modified to add an ISIS Salt System. It was delivered, installed, and up and running within a little more than a week. When a couple of "hiccups" occurred in early functioning, their service technicians were at the house and finished with adjustments within just hours of our calling, not the days that it normally takes to get service attention. We look forward to continuing to work with them through the 5-year warranty period, and beyond!

Michael C. | February 19th, 2011

The Only Place to Buy a Hot Tub

I knew exactly what I wanted before going in: a smaller tub, salt water, and I wanted it immediately. They supported exactly what I wanted and made sure and pulled strings to get the hot tub to me ASAP. They are so easy to deal with even more so after the purchase, helping me get water balanced, etc.... The business has more of a local feel, so you feel you are getting the quality of attention you want.

Avatar2011 | February 16th, 2011

Quality Spa, Quality Dealer

Clearwater is an excellent brand of spa. Bill Meyer at Premiere is an excellent dealer. No pressure (except water). Patiently answered all my questions, provided lots of information, and has gone out of his way to be helpful and provide support both before and after the sale. Very happy with my decision to buy a Clearwater Spa from Bill. Premiere and Bill are highly recommended. The spa is superb. Update 22 Jan 2011: Bill has responded instantly to a relatively minor warranty issue on the spa. Couldn't have asked for more.

Mmurdock | January 22nd, 2011

Only Place To Purchase Your Hot Tub

This was my third Hot Tub purchase and by far the best. Kensey and Bill were not only knowledgeable but provided excellent customer service. In fact, Bill made sure that I got more bang for the buck. I had picked out my tub and he got me more tub for my money. The whole experience was wonderful and I have enjoyed my tub. If you are looking to make this type of purchase and want to know that someone will always be there for you when you need them, go with Premiere Hot Tubs and Bill's Team.

Brendaaaron | January 10th, 2011

I had been wanting to purchase a hot tub for a long time. I heard of deal being offered by a competitor down the road from Premiere for three years same as cash, so went there first. That was a big mistake. The salesman there kept trying to sell me one particular spa and then pulled a "bait and switch" and said the special advertised was for the "higher end models". I almost decided against a spa at that point. On a whim walked into Premiere Hot Tubs. What a difference!! I was assisted by Kensey. She was not pushy and knew her stuff!! I ended up buying a Bullfrog floor model. It works beautifully!! She and Bill have continued to be very helpful, answering any questions that I have. I highly recommend Premiere Hot Tubs!!

Pamela | December 16th, 2010

Bill is more of an educator than salesman. He will tell you the good and bad of each spa and doesn't sugarcoat it. He knows not only his own lines but all the equivalent competitors as well and is also a great resource on spa chemistry if you need one. Everything was delivered as promised and works perfectly (exactly as Bill described). He set up our delivery to Alto, New Mexico straight from the factory (which wasn't easy) and, when the delivery company tried to move the date back, made them deliver on the day promised after numerous phone calls. We love our Bullfrog Spa and the service Premiere provided!

James R. | December 6th, 2010

My wife and I visited Premiere Hot Tubs to inquire about purchasing a new hot tub. Mr. Bill Meyer, owner/manager spent an hour and a half informing us about the two types of hot tubs he carried, the pros and cons of each, the cost, and answering any questions. We purchased the Bullfrog 251 hot tub. To have the dealer/owner(Bill Meyer) come out to our home the day of the sale to see if the site was satisfactory, as well as assist in the delivery and set up, was remarkable. I attended one of the free Saturday morning classes Mr. Meyer offers to learn about the basics of spa care, water chemistry, and answering my questions. We could not have been happier with the product, service, the personnel and overall honesty that Premiere Hot Tubs offered us and would recommend this company to anyone considering the purchase of a hot tub.

H.W. | November 27th, 2010

Outstanding Customer Service

After shopping several establishments in the San Antonio/Austin area, my wife and I found Premiere Hot Tubs to be the most knowledgeable and least "gotta sell it today" place of all.

Bill and Kensey were both very helpful and were quick to get back to us with any questions we had. After our purchase in July the Saturday "newbie" class was just what the doctor ordered for learning about the care and maintenance of our hot tub. Highly recommended for first time buyers and not offered by any other establishments we shopped.

We were somewhat concerned about living in New Braunfels and purchasing from a dealer in Austin but the few minor issues we've had with our Clearwater spa have been handled quickly and professionally by Bills' service folks. Premiere continues to be very responsive to any questions we have and Bill and Kensey are both appreciated very much for their customer care!

The Beards, Happily soaking in New Braunfels TX

Dan B. | November 12th, 2010

Cheers to Premiere

We were sitting in the hot tub Saturday night looking up at the stars and we realized what a great addition to our home the tub was. We had been talking about getting one for a long time and I finally got serious last July. I checked out all the Austin dealers with superior spa models and my visit to Premiere Hot Tubs had me convinced that they were the right people to deal with. Bill and Kensey were friendly and smart and were focused on getting me set up with a spa that suited our needs and budget. I felt very comfortable with their guidance through the selection process and once we made up our minds the delivery and installation were on time and well-executed. Next thing I knew we had a great spa - I felt good about the purchase and was assured that on-going service and support would be available as needed. I would gladly recommend Premiere to anyone in the market for a quality spa sold by good people.

Vernon | November 10th, 2010

Excellent Customer Service

We purchased a preowned clearwater spa from our neighbors in Ft. Worth, TX. We needed supplies & filters so we contacted Bill at Premiere Hot Tubs. He responded by email and phone and promptly mailed the supplies to us. He has excellent customer service and I would highly recommend Premiere Hot Tubs.

BeyondLavender | November 8th, 2010

Excellent Products and People

My friends tell me that glaciers move faster than I do when buying anything that matters. I do a lot of research and evaluate all the possible options. My wife had been wanting a Hot Tub for a year or more and I had narrowed the manufacturers down to two or three - a Bullfrog was one of the finalists. I next toured the dealers in Austin to make a selection. Of the stores I visited the people at Premiere Hot Tubs were the easiest to talk to and made me feel very comfortable with long term service and support - plus they offered several models that fit my budget.

I returned to the store a number of times until we dialed in the model and accessories. With each visit I become more impressed with the product and more importantly with the people at Premiere. Kensey and Bill were both patient and knowledgeable during the selection process.

The delivery took place on the day promised and the installation was efficient and professional. I am happy to say that we now have a great spa in the yard. We spend a lot more time in the tub than I thought we ever would, and I wonder why I waited so long.

Thanks Kensey and Bill for all your help and a great experience.

Fisheye | November 4th, 2010

The Best Experience in Purchases

We met Bill at the showroom. He couldn't have been nicer. He wrote down everything we were looking for in a spa. He showed us all spas. We told him that we couldn't get anyone to come fix our old spa. He gave us information that we could use involving repair, guarantees, etc. and that he and his company would do the rest.

He kept us informed, ordered the crane, came out and took time to go through the procedure.

We love our spa and since Premiere installed it, my joint pain has gone away. We can actually talk while the spa is running. With our old one, we couldn't. It was just so loud. The crane picked up the tub, took it over our house and gingerly place it in the hole on our deck. Just a regular company couldn't do that. It was beautiful .

We can't say enough nice things about the service we received. Thanks to Bill and his company and the many workers on his team. I have lots of pictures if you are interested.

Sincerely, Jeryl and Sam Leifeste

JLeifeste | October 24th, 2010

You've heard the expression ;" SHOP UNTIL YOU DROP", that's what Hot tub shopping appears to be. Not so when you go to Premiere Hot Tubs and talk to Bill Meyer. All of the confusion disappears with Bill's superior knowledge of Hot Tubs and Hot Tub care. For a pleasant and satisfying experience purchasing a Hot Tub , I strongly recommend going to Premiere Hot Tubs on Burnet Ln in Austin Texas.

Jim Hebert | October 16th, 2010

Great experience. Very thorough explanation of the product while in the showroom. Onsite visit was highly beneficial as the owner was able to tell us exactly how much room we had for the spa and what room was needed for stairs, cover etc. The hot tub was ordered and came in two weeks early. The delivery was scheduled and the time frame was met with no exceptions. The crew was professional and clearly knew what they were doing. We needed electrical done and the references they gave us were just as professional. We have had the spa for several months and are enjoying it. We have not had any problems after installation. All care instructions were given upon delivery and were very easy to follow. They are great. Would highly recommend.

K.S. | October 6th, 2010

What a great experience we had with Bill Meyers and Premiere Hot Tubs. We didn't need to go anywhere else once we visited their showroom and talked to Mr. Meyers. All our questions were answered and the process was very easy. Mr. Meyers even took time with us on a Saturday Morning (over an hour and half) to explain the start up process and how to maintain our hot tub. Delivery was flawless and his employees were great. I highly recommend Premiere Hot Tubs and Mr. Meyer.

Patti T. | September 17th, 2010

Premiere Hot Tubs - The Only Way To Go!

Just want to express my deepest thanks and appreciation to Bill Meyer at Premiere Hot Tubs. He has taken so much time teaching us everything we needed to know about hot tub care and use. Every time I need him for advice he is always available. In addition to Bill we also have Kensey who is more than happy to help in any way. The team he has that delivers and sets up the hot tubs are the nicest couple of guys you'd want to meet. They were ever so careful setting it in exactly the right place and also provide helpful instruction on site. Cannot say enough about how great the set up was completed. Premiere Hot Tubs... in my opinion "The only way to go" if you want it done right.

Stan Oliver | September 17th, 2010

Great Tub, Great Service, Wonderful Experience

I cannot say enough great things about Premiere Hot Tubs. We purchased a Bull Frog spa from Kensey and Bill, who met us on a Sunday to try out a spa. Once our spa arrived, our foundation was not ready, and Kensey worked with us to have the spa delivered on OUR schedule. After receiving the spa, we had to wait a week to get a new meter box from another excellent service, Mike Short, AC Electric. We had forgotten some instructions on chemicals, so we called Bill at 7:00 on a Friday evening, and he patiently answered all of our questions!

AusCohen | September 13th, 2010

We recently invested in a Clearwater Spa, St Andrew Signature with Salt System, from Premiere Hot Tubs and am glad to share our experience. Over the years we have considered purchasing one but for one reason or another, it didn't make the priority list till now. We are both in our 50's and decided it would be both therapeutic and relaxing to have one at our home out on our patio. We purchased a name brand bathtub with 4 jets years ago and have enjoyed that. Last year while vacationing in Arkansas, our cabin had a hot tub on the deck overlooking the valley below and our family enjoyed that very much. So with that said, we were led to visit Premiere Tubs in Austin after doing research in various places for a spa that would be the right fit for us. Also, I was experiencing lower back pain and being treated for that.

When we arrived at Premiere, Bill & Kensey greeted us graciously and then Bill schooled us for several hours about the world of hot tubs. Wow! We leaned towards purchasing a Bullfrog but after trying a few in the showroom, realized they were too deep for me (wife) and then demoed the Clearwater brand and like Goldilocks, it was just right!

What we have been most impressed about is the great customer service AFTER the sale!! Both Bill & Kensey being there for us--- helping us work through the kinks of getting water balanced etc & needing a few other items sent once the spa was delivered. And the delivery guys were great help as well. We live 2 hours from Austin yet spa assistance & help is as close as making a call.

We are enjoying our Clearwater immensely both morning and evening. It is a blessing to see the morning break forth and the stars & moon arrive from the view of our hot tub. We have a little vaca each time we're in it. Even in Tx heat, a hot tub is enjoyable, early & later in the day. We look forward to fall & winter with our new patio baby boomer toy and the relaxation & therapy it brings with its many jets, lights and waterfall! And the color compliments our patio & home as well. (brown cabinet & metallic pearl shell) We are thankful!

Chris & Phyllis

Chris & Phyllis | September 10th, 2010

I want to thank Bill Meyer at Premiere Hot Tubs for helping my wife and I make the right decision. We purchased a Clearwater St. Andrew Signature Package Spa, and couldn't be happier with our decision. With the Water Fall, the LED's, and all the Jets, it has everything we need to relax and enjoy with each other. With 58 jets(each adjustable), it relaxes and provides plenty of comfort. WIth the Salt Water System, our skin does not dry out like it does when getting into chlorinated water. Also, the lift with the spa makes it so easy to open and close the lid. I am very thankful we included the lift with our purchase. Our hot tub is a great way to end each day!Thank you Premiere Hot Tubs,Buck M.

Buck M. | July 11th, 2010

Great Experience

Description of work:

My mother and I had a great experience with Premiere Hot Tubs, the staff was very helpful and provided us with all the info on the different spa products we were looking at. Kinsey was always responsive to our questions either by the phone or email and helped us in getting the best price on the spa of our needs. Bill was also helpful in explaining the differences in the various spa types that are out there with what Premiere carries. We were also very impressed with the delivery individuals Premiere uses, when they came out to remove our old spa they were very careful to protect our patio cover and getting the old spa through our gate. This purchase was a very pleasant experience and we would tell everyone if they are interested in getting a spa to go to Premiere Hot Tubs.

M.P. | June 27th, 2010

We purchased a hot tub and gazebo from Bill a few years ago. We have always found him to be extremely honest, knowledgeable and available whenever we needed help. Recently we had an issue in regardst to our gazebo and found Bill to be a man of his word. If you happen to be thinking of buying a hot tub we recommend Premiere Hot Tubs for your purchase.

Tawyna G. | June 10th, 2010

Premiere Hot Tubs is Fantastic!

Buying a new hot tub was a big deal for us. I researched a lot of types that would be stylish, with a small footprint and easy to operate, affordable, etc. When I approached Premiere hot tubs, Bill, the owner, took great efforts to educate me about ups and down sides of different types of equipment and what I should look for regardless of brand. Equally important, he was able to answer every technical question from my husband, a water engineer, to make him comfortable with a purchase. The sales experience, the personal tub maintenance training and ease of installation made this a seamless process. Bill also follows up with his customers after the purchase, which I never expected. Oh, I have to mention that the tub is fantastic, great for relaxing and has been worry free for maintenance! I'd buy again from Premiere tubs because they take care of their customers!

Karla Villalon

Karla | May 30th, 2010

I am very pleased with the service and support from Bill Meyer and his team to ensure my SPA experience was the best it could be. I purchased a ClearWater Resort Spa, and have been absolutely satisfied with the unit. It is very functional, user friendly, and performs without a hassle. I highly reccomend the SALT WATER system as it so much less maintenance and easier on the body-skin. I have owned Spas before and this experience was painless from purchase to installation and on going support.It is not a problem to shop around, but you will be happy when you make your purchase at Premier Hot Tub in Austin Texas. A big thanks to Bill and his team of professionals striving to ensure customer satisfaction.

Thanks, Jack A.

Jack A. | May 18th, 2010

Am I ever glad I chose Premiere Hot Tubs!!

Last fall my wife and I decided it was about time to replace our 25 year old spa that we bought piece by piece since there were not many all-in-one spas available in 1984. I checked the internet for local spa dealers and picked a few to visit. What a varied experience each visit to a different dealership turned out to be. Some employees seemed more interested in continuing with phone calls or reading the paper than waiting on me (an honest to goodness potential buyer). Others took pleasure in disparaging their competitors' products and employees. Didn't spend very much time in any dealership until I walked into Premier Hot Tubs. There I was greeted by Kensey Hayes, a very knowledgeable young lady who directed me to Bill Meyer who turned out to be the extreme opposite of other dealer owners/sales reps. Bill was straight forward in answering my questions and taking time to explain in detail questions that I considered important. Not once did he have anything but respect for his competitors when I would mention other spas and dealers. Needless to say, I wanted my wife to give her O.K. to the Clearwater Spa I had convinced myself I could no longer live without. She did (she picked the color!) and we have now had it for about six months. Since day one the water has been crystal clear, always the right temperature and a pleasure to enjoy. All I have done to enjoy this exceptional spa is check the water chemistry weekly and hose off the filters monthly. My wife and I could not be more pleased with our decision to buy from Bill Meyer and Kensey Hayes at Premier Hot Tubs.

Joe | May 15th, 2010

Bill Meyer met us at the door and gave us a full tour of the various hot tubs he had for sale. He did not try to "cold sell" us on anything; rather he pointed out the features of each tub and how our specific needs could be met by the products he had for sale. Bill also told us of the discounts he had available and when the sale was completed, the bottom line was actually less than what we thought it would be. That's a real first! He was ahead of schedule on the installation, traveled over 35 miles to accompany the installation team and did a fine job installing it on our property. We are enjoying the tub and are completely happy customers. We will be buying another tub from him for our other home within the next 6 months.

P.W. | May 4th, 2010

Bill Meyer met us at the door and gave my wife and I an education on hot tubs (tub brand, stucture, warranty, ect.). He knows and stands by the product he sells. Bill if very helpful and was even able to sell my wife which is no easy thing to do. He made us comfortable in our decision and I would recommend him and his company to anyone. The tub is ordered and should be here in a couple of weeks. We are so excited because this is our first. I've had several questions in getting prepared for the tub, but Bill and his assistant have been more than happy to help me out.

D.S. | April 26th, 2010

The project went great including the shopping experiance, delivery, electrical, and final setup. We couldn't be more satisfied. Description of work: We ordered a bullfrog 251 Spa from Premiere and couldn't be happier. They explained all of our options from start to finish. Bill is very knowledgeable about the probducts he sells. Because of the access to ou property the delivery and setup could have been a problem. Thankfully both the delivery and setup went without a hitch. We are very happy to recommend Premier to anyone looking for hot tub services.

M.S. | April 26th, 2010

A Very Positive Experience!

From the first day we walked into Premier Hot Tubs, Inc. we were treated with great customer service and valid information that aided us in our hot tub selection. Kensey, the young lady that met us, and Bill Meyer were very professional through every step of the purchase process. Our Spa was delivered today and we could not be more pleased. If you are considering a purchase from Premier Hot Tubs, Inc. and would like to talk with a satisfied customer in Austin, Texas, please feel free to call (512-413-1307) or Email (honjon47@gmail.com). Thanks Bill and Kensey for your great service.

Sincerely, John Hensley March 19, 2010

John T. | March 19th, 2010

Great Hot Tub Decision Process

I recently devoted considerable time and effort to purchasing a new hot tub. As part of that process I used the internet to find product reviews and consider the commentary provided by buyers and sellers. I found the comments from Bill Meyer of Premiere Hot Tubs in Austin, Texas to be particularly useful and decided to give him a call. Although I live in Savannah, Georgia and thus would not be buying a tub from him, Bill gave me the same level of service as if I lived in Austin. Over the course of three weeks Bill and I had at least 15 email and phone exchanges. The advice and analysis Bill provided to me was key to my selection of a hot tub and local dealer. His willingness to assist someone outside of his sales area is uncommon and speaks to the level of service he must provide those in the Austin area. I would highly recommend that anyone who lives there and who is seeking a hot tub to consult with Bill.

gdodman | March 1st, 2010

I purchased a hot tub from Bill Meyer of Premiere Hot Tubs for two reasons. First reason, He is the only one in Austin offering hot tubs with a salt filtration system. Second, I found Bill to be extremely knowledgeable of his product and the industry. I was impressed with his passion for his work. My hot tub arrived within the time window forecast by Bill. Bill's staff handled delivery and installation professionally and courteously. I used one of the two electricians recommended by Bill for my electrical needs and found the electrician to be professional and courteous as well. However, after several weeks of hot tub use, I discovered a small leak within the hot tub that was causing the hot tub to loose water very slowly. I estimated that the hot tub lost an inch of water every five days. While this was not much of a leak, it was nonetheless a leak in a brand new hot tub. I informed Bill and he responded promptly by coming to my home and inspected the leak. He then contacted the manufacture regarding the same; the manufacture suggested a possible repair that may have fixed the leak. However, I was not comfortable with my purchase of a repaired hot tub. I discussed this with Bill and he evidently convinced the manufacture to build another hot tub to my specification and replace the one that I had. I was happy for how this worked out, as I had not brought this problem to Bill's attention until after my dead line for Bill's "No question money back warranty" I highly recommend Bill Meyer of Premiere Hot Tubs to anyone looking to acquire a hot tub.

M.S. | March 1st, 2010

Excellent customer service. quality spas. Bill is very detailed oriented with every aspect of the hot tub buying experience. would recommend this company and Bill to all in search for that perfect spa.

J.S. | February 17th, 2010

Perfect experience

We had a hot tub in our previous home and absolutely loved it but it did not travel with us to Austin. After three years of yearning we decided it was time to see what it would take to get a hot tub in our current home. We searched on-line and read many reviews. It was obvious Premiere Hot Tubs was the place to visit. Beth and I talked with Bill Saturday morning for 2 hours checking out our options, comparing features and getting educated about the current world of spas. Our prior hot tub was a 1994 model so we had a lot to learn. Bill thoroughly covered everything efficiently and effectively. That day we chose the Clearwater St. Andrew with the Genesis Salt System which was at the showroom. We went to lunch and made a call to a recommended electrician and, less than a week later, we had our new hot tub installed and running. It has been a fast-paced and rewarding experience. If we ever need to buy another spa we're doing exactly the same thing - one trip to Premiere. The primary driver for our decision to get a new spa was my wife's psoriasis and the salt system has proven to be a successful therapy for her in just 2 days!

Thank you very much. Earl and Beth

Earl | January 31st, 2010

My name is Pastor Kirby Lack, I bought the bullfrog 562 spa from Premier Hot Tubs in Austin. The price was better than the other 7 places we checked, but the real reason I choose Premier Hot Tubs was because of Bill Meyer. He was very friendly and very knowledgeable about the product and willing to make me happy. The whole experience was a good one. They delivered on time and did everything that was promised. Installation was fast and easy as well. I have needed to call him several times after hours and on New years day, Bill still answered all my questions. I love my spa and would highly recommend Premier Hot Tubs to anyone. Feel free to contact me.

Thank you,

Pastor Kirby LackKDL

Kirby Lack | January 21st, 2010

Jack & Sandy Reichert

We are extremely pleased with our St. Andrew Clearwater Spa. The knowledge that Bill and his staff have regarding their products is phenomenal. We shopped several spa manufacturers in the Austin area and are very pleased with our selection. The delivery was exactly as scheduled. Bill and his staff assisted us in the correct electrical hookup as well as getting the spa balanced right from the beginning. We have visited their store several times after the purchase to either purchase additional items or ask advice. Each time we are met with the same enthusiastic greeting as when we were researching the different spas in the Austin area so we could make an informed decision. I highly recommend this product for anyone interested in purchasing a top of the line spa.

ReichertJL | December 25th, 2009

We are extremely pleased with our new hot tub. It looks beautiful and works great. Extremely relaxing delivered on time and professionally installed. Premiere Hot Tubs is a great place to purchase a spa and I would strongly recommend them to anyone who wants to purchase a hot tub.

Tracey and Jeanne Knudsvig.

Tracey | December 20th, 2009

After a lot of shopping around, Bill at Premiere gave us by far the best spa for our money. And I truly feel he cares about his customers. Plus after doing research I feel that not having the cabinet filled full of foam is the way to go. Should a problem ever arise our Clearwater spa will be easily troubleshooted and fixed. Thanks Premiere!

Jeeper | December 6th, 2009

We are very pleased!!!

This is our first hot tub (Clearwater), and boy was the shopping experience most pleasant, thanks to Bill and his crew at Premiere Hot Tubs. We are so pleased with the support from Premiere. Though we have already made our purchase through them, they are still here for us to help and answer any of our questions. They have a wealth of information on their products and are upfront and honest. Now for the best part...our hot tub!!! It is awesome to say the least. We are enjoying every moment, and are surprised at how low the maintenance is.

Thank you Bill and crew!!!

Stephen & Laurie | November 30th, 2009

Well worth the drive!

A+ quality product, and outstanding customer service, is what we experienced at Premier Hot Tub. After hearing and reading positive reviews about Clearwater spas, we decided to see for ourselves. We drove almost 400 miles round trip from Ft Worth to Austin, and so glad we did! We are very happy with our purchase of our Clearwater spa. Bill and his team are committed to provided the very best buying experience, and customer service.

needle79 | November 5th, 2009

Premiere and Bullfrog Great COMBO!

I have always dreamed of having a hot tub. I began researching the web and looked at many brands. I found Bullfrog. What a fantastic idea with interchangeable jet paks! And the construction is second to none. I went to Premiere and spent 4 hours talking with Bill and learning everything I needed to know to make an informed decision. Bill was polite, receptive, professional and not only knew his product, but he is upfront and honest about other brands. The best decision for me was Bullfrog. The delivery crew was ontime, polite, caring and took time to answer and demonstrate all my concerns. I am glad I was able to purchase a top line spa. If you are in the market, a trip to see Bill and his staff is a must.

khadacek | October 31st, 2009

We love it!

We purchased a Bull Frog hot tub from Bill at Premier Hot Tubs and just love it! The high quality of construction and the variety of JetPaks sold us. Bill answered all of our questions in great detail. We ordered exactly what we wanted and delivery and set up were easy. If you have never owned a hot tub this is the one for you because you can custom order the number and type of jets.

Mary Jane | October 15th, 2009

Very Pleased!

My wife and I searched throughout Austin for a Salt Water Hot Tub but were told by every dealer that we spoke to that Salt Water systems for Hot Tubs did not exist.

We had given up on the search and decided to purchase a non-saltwater system, when a friend of mine at work mentioned that he purchased a salt water Hot Tub at Premiere Hot Tubs 2 years ago and was very please with it.

I called the owner (Bill) and he offered to open his showroom during non-business hours to show us what was available in salt and non-salt water spas, both of which he offers.

We purchased a spa from Premiere over a month ago and have been very pleased not only with the spa but also the level of service and education around routine maintenance. Bill also compensated my friend at work with a referral fee which he certainly did not have to do. I highly recommend buying a spa from this dealer.

Pros:Good Price and Service


Cliff | August 27th, 2009

Love the tub!

As a first time hot-tub buyer, I was very apprehensive about making such a large (for me) investment without any idea what I was doing or what to buy. I researched the internet extensively, made appointments and toured every single hot tub place in Austin (I mean, every single one!) and for the money, this Clearwater Spa is the best value in town, hands down. It's quiet, easy to operate, the chemical thing is a no-brainer, and it looks great! I get lots of compliments from my friends.

Thank you for making the purchase so easy. When I first spoke with you [Bill] on the phone, I told you I was looking to establish a long-term relationship, not a hard sell. You've been honest, up-front and very informative. You listened to what I wanted and found the best fit for my budget and requirements. You have gone out of your way to make every aspect of the purchase easy for me from arranging financing to providing detailed operational instructions.

Pros: Great service and value!

Cons: It's too hot outside to use it...

GMorris | August 15th, 2009

Better Spa, Better Price, Better Service!

We've owned our home overlooking Lake Travis for many years. We've also owned several hot tubs in the past, but we have wanted to add a deck with a hot tub coming off our 2nd floor master bedroom to give us a wonderful view of the lake anytime we wanted to soak & just spend some relaxing time together. Earlier this year, we met with Bill at Premiere Hot Tubs and bought a Bullfrog spa from Premiere Hot Tubs. It's one of their largest spas with dual lounges and 5 of their JetPaks. Our Bullfrog Spa is like no other spas we have ever seen. We absolutely love the great variety of massage and positions in our spa. Though we looked at other spas, after we met with Bill it was a done deal. We really liked many things about Bullfrog but here are the 2 biggest. I have my own construction business. Our spa is built like a rock and they back it up with the best warranty we saw anywhere. My wife loved all the different massage, from very gentle to darn near pounding. I'm in our spa nearly every morning and night. After a day in the field, I can't wait and nothing feels like the massage we get. As for Premiere Hot Tubs. We give Bill the highest recommendation. He knows spas. He understood what we wanted to achieve and he never faltered. Putting a 1,000 lb spa on our 2nd floor deck was not easy and we couldn't use a crane. Everything happened exactly as planned. And I'm almost embarrassed to tell you how much we saved over what several other places in town quoted for their spas. Bottom line with Premiere. Better Spa, Better Price, and Better Service. Thank you Bill.

Bill and Jan Bright


Pros:Best spa I've seen and installation beyond compare

Briteflint | August 12th, 2009

Sincere, competent, fair and friendly service!

I have had multiple interactions over the last 2 years with Bill Meyers, the owner/operator of Premier Hot Tubs in Austin, TX. I found him to be a man of his word and sympathetic to my concerns in relation to support of the hot tub we purchased from him nearly two years ago.

A hot tub can be a 'challenge' to a new owner not familiar with maintaining balances, water-levels, filter cleanings, etc. Bill offered a startup 'tutoring' lesson but I felt I didn't need such handholding. Well, several phone calls and counselings later, our tub finally turned out to be the joy we had hoped it would be. It could have been a nightmare, however, if Bill hadn't returned our calls and provided the level of personal support that was required in our case.

Whether it was advice on water chemistry, the availability of needed supplies or physical maintenance of the spa, Bill has been in the past, and remains to this day, helpful, encouraging, straightforward and a man of his word. I appreciate his sincerity, honesty, cometence and business manner and will remain a customer for as long as I own a hot tub (the next one will be purchased from Bill as well!).

Pros:Knowledge, commitment and business ethics


LarryPal | August 9th, 2009

Very satisfied customer

My family recently bought a spa from Premiere Hot Tubs. It was clear that Bill's desire was to ensure we purchased a spa that was right for us. He also seems to know everything about hot tubs. We bought a Bullfrog 362 and are very happy that we received a great price on a spa we love. The service was great and delivery was easy and as promised.

Mark | August 8th, 2009

Competent, professional, and personalized spa installation

Competent and professional spa installation with personalized follow up. We purchased a Bullfrog spa from Premiere Hot Tubs for our new home in Austin in the spring of 2009. We did a lot of research and talked to all the spa companies in Austin and attended the Spa Exhibition at the Palmer Events Center before purchasing the Bullfrog Spa. Bill at Premiere did an informative and up-front presentation of the pros and cons of all types of hot tubs. Bill was informative about spa design, spa mechanics, and usage. In short, Bill answered all our questions about the spa industry. Talk to Bill if you want to learn about spas. We chose a Bullfrog spa based on the quality of construction and the tub's features. We are very pleased with the spa and more than pleased with the service we have received from Premier Hot Tubs and Bullfrog regarding a few start-up issues. Our experience has shown us that these people stand behind their product. The spa is wonderful!

Wayne | August 2nd, 2009