Hot Tub Warranties

Your Frequently Asked Questions About Warranties.

What Should I Know About Hot Tub Warranties?

There are 4 things to know:

  1. Warranties are important. They are a legally binding agreement between you as a buyer and the manufacturer of your hot tub.
  2. There is a mountain of hype in the hot tub business. Some truth, some partial truths, and quite a bit that has no truth. One reason we're addressing this is to help you find spa dealers & manufacturers that are truthful.
  3. Despite the hype, what a manufacturer really believes about their product is stated in their warranty. If their warranty does not match their hype, our advice is to stay away.
  4. Quite a few manufacturers are reluctant to make their warranties readily available; however the top manufacturers are not. If you find even the slightest reluctance to provide you with a warranty, we again advise seeking a different company. By the way, the Federal Trade Commission (FTC) requires that warranties be made available before your purchase.

What Are The FTC Warranty Requirements?

Hot tub warranties basically have 5 components:

Shell Structure - covers only 1 thing. It says that the shell will not leak. It does not cover leaks in the plumbing or even leaks through the shell around jet housings. Essentially this only says that the shell will not crack sufficiently to cause a leak. As you can see, you could have a pretty badly damaged shell and still not be covered by the "shell structure" warranty. This is the reason even some poorly made spas can have fairly lengthy shell structure warranties.

Shell Surface - this part of the warranty provides protection should your spa shell fade, delaminate, blister, have surface cracks, etc. With very few exceptions, it will always be considerably shorter than the shell structure warranty. Unfortunately some spa companies claim to have a shell surface warranty and then turn around and exclude some of the very issues that are shell surface issues.

Spa Structure - to our knowledge only 5 spa companies have a spa structure warranty. The reason: most spa companies continue to make their spa frames from wood!

Note:  Some spa companies claim to have a "Structure Warranty" to give you the impression that they are covering the structure of the entire spa. However the fine print reveals that their structure warranty covers only the shell.

Plumbing - this covers exactly what it says. It says that your plumbing will not leak. Though a few companies exclude couplings at the pump and control pack, most do not. If you eliminate all the spa companies with various exclusions and prorated warranties, no spa company, other than Bullfrog Spas, has a plumbing warranty that exceeds 5 years.

Equipment - covers your control pack, pump, top-side controls, ozonator, etc. It will not cover items like, stereos, lighting, TV’s, etc. though these will likely have a much shorter warranty, typically only 1 year.

Note:  It is common for mid-tier and low quality spa manufactures to try to escape their equipment warranties by telling you that you damaged your equipment by not maintaining your water chemistry properly. Again, we advise purchasing your hot tub only from the best companies in the industry.

Warranty Comparison of Brands We Carry

Each manufacturer has a warranty which is unique to their product. Even then, warranties may differ between product lines from the same manufacturer. 

We've put together a warranty comparison of the brands we carry to take out some of the confusion for you. Our guide distills the legal talk down into a quick, easy-to-read chart showing you what each manufacturer warrants, and for how long. 

Please take note, if the manufacturer has prorated the warranty, we've only stated the non-prorated time.

Warranty Comparison

Bullfrog Spas Warranties - Quick Reference Guides

Click on the links below for quick reference guides for each Bullfrog Spa Series.

STIL Series Warranty

A-Series Warranty

R-Series Warranty

X-Series Warranty

Marquis Spas Warranties - Quick Reference Guides

Click on the links below for quick reference guides for each Marquis Spa Series.

Signature Series Warranty

Vector 21 Series Warranty

Celebrity Elite Series Warranty

Celebrity Series Warranty

ATV Swim Spa Warranty

Dynasty Spas Warranties - Quick Reference Guides

Click on the links below for quick reference guides for each Dynasty Spa Series.

Allure & Affinity Series Warranty

Passport Series Warranty

Aquex Swim Spas Warranty

Nordic Hot Tubs Warranty - Quick Reference Guide

Click on the link below for a quick reference guide for all Nordic Hot Tub Series.

Nordic Hot Tubs Warranty

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